SHARON ARCAND
Cheyenne,WY
Summary
Results-driven Administrative Professional with a proven track record of building solid relationships, providing superior customer service, and demonstrating excellent communication skills. Recognized for contributing to organizational success through mature judgment, tact, and the ability to maintain confidentiality. Proficient in handling diverse tasks simultaneously to meet deadlines, while performing as an enthusiastic and resourceful team member.
Overview
38
38
years of professional experience
Work History
Enumerator
National Association of State Departments of Agriculture (NASDA)
Cheyenne, WY
10.2005 - Current
- Conduct phone surveys with professionalism for clients of NASDA to gather information from farmers and ranchers across the United States.
- Ensured data accuracy and relevance while interpreting and recording survey information.
- Protected client and survey participant information through rigorous confidentiality measures.
- Follow scripting to allow for consistency in data collection.
- Demonstrate understanding of surveys’ purpose and content.
Claims Specialist
AllState Claim Center
Cheyenne, WY
10.2007 - 08.2019
- Ensured compassionate service through effective communication and understanding of insurance products.
- Support claim adjusters by completing and managing varying claim tasks.
Sr. Branch Office Administrator
Edward Jones
Cheyenne, WY
05.2003 - 09.2007
- Provide excellent client service through demonstrating the knowledge to meet client needs and fulfill the branch image for service excellence. This includes client service, support, problem-solving and screening incoming calls and walk-ins.
- Manage office activities including accounts payable, manage correspondence and file maintenance.
- Manage procurement process for office supplies and marketing materials.
- Account processing through maintenance of prospect and account data and demonstrating knowledge of services and account types offered at the firm. This also includes processing deposits, disbursements and account transfers.
- Provide support to the financial advisor with creating and executing the branch business plans.
Branch Office Administrator
Edward Jones
Louisville, CO
07.1996 - 05.2003
- Provide excellent client service through demonstrating the knowledge to meet client needs and fulfill the branch image for service excellence. This includes client service, support, problem-solving and screening incoming calls and walk-ins.
- Manage office activities including accounts payable, manage correspondence and file maintenance.
- Manage procurement process for office supplies and marketing materials.
- Account processing through maintenance of prospect and account data and demonstrating knowledge of services and account types offered at the firm. This also includes processing deposits, disbursements and account transfers.
- Provide support to the financial advisor with creating and executing the branch business plans.
Branch Office Administrator
Edward Jones
Cambridge, MN
12.1987 - 07.1996
- Provide excellent client service through demonstrating the knowledge to meet client needs and fulfill the branch image for service excellence. This includes client service, support, problem-solving and screening incoming calls and walk-ins.
- Manage office activities including accounts payable, manage correspondence and file maintenance.
- Manage procurement process for office supplies and marketing materials.
- Account processing through maintenance of prospect and account data and demonstrating knowledge of services and account types offered at the firm. This also includes processing deposits, disbursements and account transfers.
- Provide support to the financial advisor with creating and executing the branch business plans.
Education
Certificate - Accounting
Cambridge Community College
Cambridge, MNSkills
- Interview techniques
- Accuracy and precision
- Confidentiality
- Address validation
- Script reading
- Telephone etiquette
- Quick-learning
- Attention to detail
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Team building
Timeline
Claims Specialist
AllState Claim Center
10.2007 - 08.2019
Enumerator
National Association of State Departments of Agriculture (NASDA)
10.2005 - Current
Sr. Branch Office Administrator
Edward Jones
05.2003 - 09.2007
Branch Office Administrator
Edward Jones
07.1996 - 05.2003
Branch Office Administrator
Edward Jones
12.1987 - 07.1996
Certificate - Accounting
Cambridge Community College