Sharon Armprester
Memphis,TN
Summary
Customer Service Representative bringing top-notch skills in active listening and analytical problem-solving . Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Product Support Representative
Jack Henry & Associates
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers
- Handle over 80 calls per day with excellent customer service.
Food Service Rep
Coney Island
05.2002 - 10.2022
- Responsible for counting contents of cash register drawer at beginning and end of each shift, maintaining receipts, records and withdrawals
- Communicated with vendors to ensure adequate inventory, payment, etc..
- Set up workstations with all needed ingredients and cooking equipment
- Preparing ingredients to use in cooking
- Close out day with adequate change for shifts, deposits, and balanced registers and safe
- Utilized consultative sales and closing techniques to meet sales objectives.
- Interacted with supply chain personnel regarding customers' product orders and deliveries.
- Cultivated mutually beneficial customer relationships to enhance business growth.
- Pursued additional sales opportunities within current customer base to expand sales.
- Developed and maintained positive relationships with customers to enhance service.
- Reached or exceeded predetermined sales goals.
- Developed strong familiarity with product attributes and benefits to better communicate them to customers.
Owner/Operator
Polished Perfection Janitorial
04.2011 - 01.2015
- Performed all accounting and billing associated with business
- Trained new employees to ensure compliance with requirements and contract specifications for multiple accounts
- Ensured all client needs and concerns were addressed
- Oversaw all daily operations of apartment complexes, business offices and other facilities
- Implemented daily planning of economic operations and coordinated customer service needs
- Completed and maintained inventory and stock of supplies
Telemarketing Representative
Sears Home Central
01.1998 - 12.2001
- Contacted current or potential customers to promote maintenance packages on home appliances
- Explained technical product or service information to customers
- Developed content for sales presentations and other materials
- Maintained records of customer accounts
- Scheduled appointments with prospective customers
- Answered calls, took messages, and transferred calls to correct individuals
- Answered questions about company offerings with knowledgeable responses about products and services
Education
No Degree - Computer Software Specialist
Southwest Community College
Memphis, TN12.2020
GED -
Deneuville Learning Center
Memphis, TN01.2016
Skills
- Ability to work strategically
- Tactically, and operationally:
- Expert
- Problem Resolution
- Client Satisfaction
- Billing Adjustments and Refunds
- Process Transactions
- Effective Customer Communication
- Reading Comprehension
- Critical Thinking
- Customer Care
- Customer Retention
- Customer Account Management
- Customer Inquiries
Timeline
Product Support Representative
Jack Henry & Associates
10.2022 - Current
Owner/Operator
Polished Perfection Janitorial
04.2011 - 01.2015
Food Service Rep
Coney Island
05.2002 - 10.2022
Telemarketing Representative
Sears Home Central
01.1998 - 12.2001
No Degree - Computer Software Specialist
Southwest Community College
GED -
Deneuville Learning Center
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