Sharon Averitte
Birmingham,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Device Warranty Replacement Expert
Asurion
Smyrna, TN
11.2013 - Current
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
Customer Service Representative
Office Depot Inc
Birmingham, AL
12.2010 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained up-to-date knowledge of product and service changes.
Education
General Studies
Banks High School
Birmingham, AL08.1986
Skills
- Complex Problem-Solving
- Technical Review
- Customer Care
- Active Listening
- Reading Comprehension
- Job Prioritizing
- Warranty Requirements
- Processing Credit Card Payments
- Customer Inquiries
- Call Forwarding
Timeline
Device Warranty Replacement Expert
Asurion
11.2013 - Current
Customer Service Representative
Office Depot Inc
12.2010 - 11.2013
General Studies
Banks High School