Highly motivated and results-oriented healthcare professional with over 20 years of experience in medical records and data integrity at Methodist Le Bonheur Healthcare. Proven ability to maintain accurate and complete patient records, ensuring data quality and compliance with regulatory standards (e.g., HIPAA). Exceptional customer service skills, including answering phones, providing information, and resolving inquiries with professionalism and empathy.
* Maintained accurate and complete patient medical records, including electronic and paper records.
* Processed requests for medical records, including release of information and chart retrieval.
* Answered phone calls from patients, physicians, and other healthcare providers regarding medical records.
* Provided excellent customer service, addressing inquiries and resolving issues promptly and professionally.
* Ensured compliance with HIPAA regulations and other relevant privacy laws.
Processed over 1000 medical record requests per month," "Received consistently positive feedback from patients and providers."]
* Led and motivated a team of seven employees, providing guidance and support in their professional development.
*Oversaw daily operations, including inventory management and patient flow.
Collaborated with other departments to improve workflow and enhance patient care.
Resolved employee concerns and addressed performance issues.
*Obtained calculations, postings, and verification for financial data usage to maintain records.
*Verified details of all business transactions.
*Accounting functions
*Assigned and maintained vendor identification files
* Data Entry & Management
* Proficiency in electronic health record (EHR) systems (eg, Epic, Cerner)
* Familiarity with medical terminology and coding systems (ICD-10, CPT)
* Knowledge of HIPAA regulations and data privacy
* Microsoft Office Suite (Word, Excel, PowerPoint)
* Abstracting medical records
* Release of Information (ROI) processes Interpersonal & Communication Skills
* Customer Service:
* Excellent communication and interpersonal skills (verbal and written)
* Active listening and problem-solving abilities
* Patience and empathy in dealing with diverse patient populations
* Ability to de-escalate difficult situations
* Phone etiquette and professional demeanor
* Teamwork & Collaboration:
* Effective team player and collaborator
* Ability to work independently and as part of a team