Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharon Baker

Memphis,TN

Summary

Highly motivated and results-oriented healthcare professional with over 20 years of experience in medical records and data integrity at Methodist Le Bonheur Healthcare. Proven ability to maintain accurate and complete patient records, ensuring data quality and compliance with regulatory standards (e.g., HIPAA). Exceptional customer service skills, including answering phones, providing information, and resolving inquiries with professionalism and empathy.

Overview

20
20
years of professional experience

Work History

Data Integrity Specialist

Methodist Healthcare
MEMPHIS , TN
06.2024 - Current
  • Ensured data accuracy and integrity across multiple healthcare systems, including electronic health records. (EHR)
  • Conducted regular data audits and quality checks to identify and resolve discrepancies.
  • Implemented and maintained data quality standards and procedures.
  • Collaborated with clinical and administrative staff to improve data flow and accuracy.
  • Provided data support to various departments within the organization.
  • Reduced data entry errors by 15%," "Improved data turnaround time by 10%.

Medical Records

Methodist University Hospital
Memphis, TN
02.2011 - 06.2024

* Maintained accurate and complete patient medical records, including electronic and paper records.

* Processed requests for medical records, including release of information and chart retrieval.

* Answered phone calls from patients, physicians, and other healthcare providers regarding medical records.

* Provided excellent customer service, addressing inquiries and resolving issues promptly and professionally.

* Ensured compliance with HIPAA regulations and other relevant privacy laws.

Processed over 1000 medical record requests per month," "Received consistently positive feedback from patients and providers."]

Medical Records Supervisor

Chart-One / Methodist Healthcare
Memphis, TN
07.2005 - 02.2011

* Led and motivated a team of seven employees, providing guidance and support in their professional development.

*Oversaw daily operations, including inventory management and patient flow.

Collaborated with other departments to improve workflow and enhance patient care.

Resolved employee concerns and addressed performance issues.

ACCOUNTS RECEIVABLE/PAYABLE

Beltz Enterprise
Memphis, TN
11.2004 - 06.2005

*Obtained calculations, postings, and verification for financial data usage to maintain records.

*Verified details of all business transactions.

*Accounting functions

*Assigned and maintained vendor identification files

Education

High School Diploma -

Nationwide Academy
3440 Hollywood Florida 33021
06-2010

Skills

* Data Entry & Management

* Proficiency in electronic health record (EHR) systems (eg, Epic, Cerner)

* Familiarity with medical terminology and coding systems (ICD-10, CPT)

* Knowledge of HIPAA regulations and data privacy

* Microsoft Office Suite (Word, Excel, PowerPoint)

* Abstracting medical records

* Release of Information (ROI) processes Interpersonal & Communication Skills

* Customer Service:

* Excellent communication and interpersonal skills (verbal and written)

* Active listening and problem-solving abilities

* Patience and empathy in dealing with diverse patient populations

* Ability to de-escalate difficult situations

* Phone etiquette and professional demeanor

* Teamwork & Collaboration:

* Effective team player and collaborator

* Ability to work independently and as part of a team

References

References available upon request.

Timeline

Data Integrity Specialist

Methodist Healthcare
06.2024 - Current

Medical Records

Methodist University Hospital
02.2011 - 06.2024

Medical Records Supervisor

Chart-One / Methodist Healthcare
07.2005 - 02.2011

ACCOUNTS RECEIVABLE/PAYABLE

Beltz Enterprise
11.2004 - 06.2005

High School Diploma -

Nationwide Academy
Sharon Baker