Sharon Barnes

• Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
• Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
• Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
• Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
• Managed approximately 75 incoming calls, emails, and faxes per day from customers.

• Increased appointment scheduling efficiency by implementing user-friendly software systems.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Streamlined appointment setting process for improved client experience and higher retention rates.
• Made average of [Number] outbound and inbound calls per day.

• Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
• Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
• Improved customer satisfaction with timely problem resolution and accurate call transfers.
• Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
• Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.

Front Desk Receptionist

Customer Service, answering phones, messages, assist with guest needs, collected fees once the guest left for the weekend. Maintain all operations at the front desk

• Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
• Resolved guest issues effectively, ensuring a positive customer experience.
• Collaborated with housekeeping staff to ensure seamless room transitions and availability.