SHARON BARRETT

Well-qualified Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Certificate of Westlaw, Certificate in Let's Get Organized Dispatch & Administration Responsible for answering calls and communicated with mobil inits to send the appropriate response.for emergency and non emergency. Proactively address problems and suggested solutions. Received and dipatch orders and recorded calls. Overseed the route of field units and track delivery status of products. Coordinated schedule in the most effective manner. Informed field units about orders and traffic. Track and updated call logs and data in software programs (Axon Trucking software). Provided reports to upper management. Leasing Consultant Handled all lease transactions by typing leases, gathered applicant's history and credit approvals. Follow-up with applicant regarding status. Prepared new and annual income re-certification, vendor communication and residential relations with new and current residents. AMSI system, report daily, monies, filing and faxing along with assisting with all daily work. Achieved leasing ratio 85% on weekly basis. Conducted all back-ground check, credit reports and along with residential checks. Ensured unit is ready for resident to move-in on agreed dated. Contacted apartment locator's on a regular basis to obtain traffic. Planned resident functions(i.e. parties, contests, etc). FHA Claim Processor Performed compliance reviews of short sales, Deed in Lieus, and REO loans to ensure accuracy and completeness of transaction. Maintained the confidentiality of reviewing findings, customer data, and company proprietary information. Adhered to company policies and procedures in order to avoid potential risk exposure and thwart fraud. Completed document checklist in preparation for the FHA 601 Claim submissions; and performed research and due diligence on location missing documentation. Other duties included the compiling of required supporting documentation from multiple systems. Calculate benefit payments and approve payment of claims within a certain monetary limit. Escrow Specialist./ I O Insura Responsible for the accurate maintenance of customer escrow accounts for taxes and insurance, while following department procedures and ensuring regulatory compliance. I also was responsible for processing and research of tax and insurance exceptions including LPI, Insurance disbursements and cancellations as well as forced escrow accounts due to critical taxes. Performed accurate processing of Escrow Analysis on Annual, Final and Out of Cycle. Resolved escalated customer escrow inquiries or concerns in timely matter. Ran state Analysis’s. Responsible for control logs to insure customer accounts are updated accurately. Responsible for the Quality Control of outside vendors on certain escrow processes. Escrow Analysis: check tax and insurance lines for accuracy in LSAMS Sent research requests to tax and hazard Department on discrepancies with tax and hazard lines. Researched and noted accounts on system of record regarding cause of shortages/overage. Optional Insurance Reconciliation Report reviewed accounts for accurate posting of debts and credits as well as validated premiums against reconciliation for updating files. Flood Insurance: Validated borrower’s property information to ensure accuracy and identified address discrepancies for necessary account updates Recruiter/Administrative Assis Conducted new hire orientation, policy and procedure, benefits enrollment. Performance of background checks and DOT drug testing compliance. Responsibilities included staff recruitment, retention, and payroll. Maintained personnel contract files, coordination and verification of weekly personnel time for payroll. Data entry for all time, attendance and personnel transactions such as new hire, termination, call Ins, benefit deductions. Invoice vertification Speciali Responsible for collection efforts, initiating contact with customers to secure payment on outstanding invoices. Indetify accounts that need to go to collections and prepare reports for management. Enter information about customer purchases into the company database, ensuring that the prices and amount due are correct and sending the invoice to the customer. Made sure invoices are accurate and that bills are paid on time. NAVAGATOR/ENROLLMENT SPECIALIS Provide functional area expertise in delivering customer support and eligibility and health insurance information. Provide comprehensive and unbiased in-person enrollment support to include: Assist the consumers in setting up Federal Exchange System (FEPS) accounts. Assist consumer in submitting an eligibility review. Assist eligible consumer in selecting a qualified health plan utilizing comparative plan information. Assist consumers in health care process and comprehensive renewal application support on annual basis. Provide consumer support services in both a storefront setting and community outreach events. Associate Staffing/Administrat Provided assistance to HR Managers in areas to Recruiting and Employee Relations. Assisted with career fairs, and coordinated all recruiting materials. Utilized Internet Online recruiting sources, performed employee reference, drug, background checks on applicant. Answered HR Department Phone lines and pick up and distributed mail. Developed and maintain network of contacts to help identify and source qualified candidates. Reviewed over applications and interviewed applicants to obtain work history, education, training, fob skills, and salary requirements. Escrow Assistant Responsible for processing title commitments orders on a Fast System. Reviewed over Schedule B and C making sure all properties were clear Pulled Land Abstract/Plats and various types of warranty deeds, affidavits, and deed of trusts that was specified on the title commitment. Audited title issues, such as Federal and State tax liens,Mortgage liens, and mechanics liens. Administrative Assistant/ Cust Resolved product and service problems by clarifying the customer’s complaint; Determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction to adjustment; and followed up to ensure resolution. Maintained customer records by updating account information. Opened customer accounts by recording account information. Provided information by answering questions and requests from consumers. Performed administrative assistance that included research, filing, answering phones and taking telephone messages. Attracted potential customers by answering product and service questions; suggested information about other products and services. Managed projects and other duties as assigned. Business Administrative Navarro College Business Administrative Strayer University Waxahachie High School Systems & Software Microsoft Suite Outlook 365 Experience in using Lotus Notes MSP/RamQuest FrankCrum and Kronos LPS Desktop iAssist/Yardi/Sharepoint AS400/LSAMSADP, Express15.0 Fortracs Main Resume A Highly Focused, Self-Motivated and Experienced Individual looking for Business position to use to my extensive work experience and Skills in establishing and developing Business Relationships, Identify, Achieve, and Meet Goals. I am a driven Professional with great Interpersonal and Communication skills.

Certificate of Westlaw, 2012

Certificate in Let's Get Organized 2009