Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Sharon Bartholomew

Sharon Bartholomew

Ogden,UT

Summary

Dynamic sales professional with a proven track record at Texas Roadhouse, recognized for exceptional customer engagement and achieving the highest gift card sales during the holiday season. Skilled in relationship building and team collaboration, I excel in driving revenue growth while ensuring outstanding customer satisfaction.

Overview

18
18
years of professional experience

Work History

Bartender

Levy Corporation
09.2018 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Salesperson

Green Tea Hp
01.2007 - 08.2009
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Server

Texas Roadhouse
02.2018 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Manager

Bohme Boutique
08.2009 - 07.2018
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

N/A -

LDS Community College
Salt Lake City, UT

N/A - Accounting

Weber State University
Ogden, UT

Skills

    Bohme

    Manager of the year 2015 against 21 managers

    Highest conversion plaque 2016 for the store

    Won a cruise for receiving the highest 100% over sales plan in the year 2017

    Texas Roadhouse

    Sold the most gift cards during the holiday season 2019

Timeline

Bartender

Levy Corporation
09.2018 - Current

Server

Texas Roadhouse
02.2018 - 06.2020

Manager

Bohme Boutique
08.2009 - 07.2018

Salesperson

Green Tea Hp
01.2007 - 08.2009

N/A -

LDS Community College

N/A - Accounting

Weber State University

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Sharon Bartholomew