Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Bartolo-Escamilla

Culver City

Summary

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

10
10
years of professional experience

Work History

Sr. Cafe Attendant

Skechers Usa Inc
01.2019 - Current
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Relayed information about menu selections and featured products.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Monitored food supplies and notified management to restock limited inventories.

Customer Service Representative

Skechers Usa Inc
11.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Restaurant Shift Lead

Chipotle Mexican Grill
05.2016 - 12.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Cross-trained crew members on different duties to increase coverage.
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Adjusted food preparation methods in accordance with customer requests.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Cleaned and organized kitchen, dining and service areas.
  • Processed customer payments and balanced cash drawers.

Baker

Urban Plates
10.2015 - 05.2016
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Prepared dough for variety of pastries, cakes and breads.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.

Restaurant Shift Lead

Pizza Hut
09.2013 - 10.2015
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Checked and monitored inventory levels to reorder items.
  • Monitored employee food handling, safety and uniform requirements.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Cross-trained crew members on different duties to increase coverage.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized POS system to receive and process food and beverage orders.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Adjusted food preparation methods in accordance with customer requests.

Education

High School Diploma -

Culver City High School
Culver City, CA
06.2013

Skills

  • Health Department Regulations
  • Health and Safety Compliance
  • Operate Cash Register
  • Process Payments
  • Front Counter Work
  • Floor Sweeping
  • Counter Restocking
  • Sales Expertise
  • Upselling
  • Station Preparation

Timeline

Customer Service Representative

Skechers Usa Inc
11.2020 - 05.2021

Sr. Cafe Attendant

Skechers Usa Inc
01.2019 - Current

Restaurant Shift Lead

Chipotle Mexican Grill
05.2016 - 12.2018

Baker

Urban Plates
10.2015 - 05.2016

Restaurant Shift Lead

Pizza Hut
09.2013 - 10.2015

High School Diploma -

Culver City High School

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