Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARON BATES

Newberry,SC

Summary

Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success. Experienced professional focused on meeting or exceeding objectives seeking Area Lead position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Area Lead. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill].

Overview

10
10
years of professional experience

Work History

Cashier

Popeyes Chicken
Newberry, SC
06.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Greeted over [Number] patients per day.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Forklift Driver

Samsung Electronics
Newberry, SC
02.2018 - Current
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped and staged for shipments.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Operated all loaders, [Type] and [Type] equipment safely and efficiently to prevent damage to items and avoid injuries.

Shift Manager

Bojangles Famous Chicken
Newberry, SC
04.2015 - 08.2018
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Manager

Wendy's
Newberry, SC
10.2014 - 06.2017
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Directed staff and managed annual capital budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

High School Diploma -

Fairfield Central High School
Winnsboro, SC
05.1986

Skills

  • Merchandise Packaging
  • Gift Wrapping
  • Customer Transactions
  • Credits and Refunds
  • Cash Register Operation
  • Inventory Stocking
  • Sweeping and Mopping
  • Billing and Payment Processing
  • Customer Assistance
  • Preparing Food Items
  • Answering Customer Questions
  • Janitorial Duties
  • Cashier Abilities
  • Cash Drawer Management
  • Bagging and Packaging
  • Checking Out Customers

Timeline

Cashier

Popeyes Chicken
06.2022 - Current

Forklift Driver

Samsung Electronics
02.2018 - Current

Shift Manager

Bojangles Famous Chicken
04.2015 - 08.2018

Manager

Wendy's
10.2014 - 06.2017

High School Diploma -

Fairfield Central High School

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