Sharon D Hill-Clethen
Wesley Chapel,FL
Summary
Medical billing and coding call center specialist with 20 years of experience providing administrative and patient support in hospital, anesthesiology and medical office settings. Hospital Call Center lead.
Well organized, adept multitasker, self-motivated, problem solver. I love to help others. Patient, professional and clear communicator when assisting patients. Promptly and accurately documenting and reporting information to the healthcare team and medical providers; meeting and exceeding team goals.
Devoted personal care professional skilled in fostering client health and convenience through assisting the client with their daily activities and health needs, including insulin injections. Empathetic and supportive of our members. Dedicated to applying emerging techniques to derive the best possible outcomes.
Overview
31
31
years of professional experience
Work History
Private Nanny
Krissy Gilmore
Tampa, FL
10.2023 - Current
- Assisted special needs individuals with daily activities, meal preparation, feeding, and administering medication
- Transported clients to medical appointments and errands
- Maintained/Sanitized living space
- Assisted with mobility issues and exercise
- Encouraged clients to engage in outside activities
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Nanny
Kristina Salerno
Tampa, FL
06.2016 - 09.2023
- Planned age-appropriate activities to help foster physical, mental, and emotional development
- Observed and reported developmental milestones
- Engaged in educational and creative play activities
- Led hands-on activities consistent with child's interests and skills.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Medical Records and Data Entry Call Center Specialist
KePRO
Tampa, FL
12.2009 - 05.2011
- Data entry of inpatient hospital pre-authorizations
- Medical records maintenance
- Properly and accurately coded patient charts and prepared them for Medicare reviews
Senior Customer Service Call Center Representative
CCS Medical
Brandon, FL
04.2001 - 11.2009
- Insurance verification
- Data entry
- Collection and payment processing
- Researched and followed up on unpaid claims
Customer Service Lead Associate
St. Joseph's Hospital
Tampa, FL
06.1994 - 09.2000
- Accurately coded and billed in-patient and out-patient medical claims for hospital, anesthesia, and nursing home facilities
- Supervised several full-time Customer Service employees for St
- Joseph Hospital, St
- Joseph Women's Hospital, St
- Joseph Children's Hospital, and St
- Anthony's Hospital
- Processed, transmitted, and mailed claims and appeals with appropriate attached documentation
Education
Medical Administration
Concorde Career College
Tampa, FLSkills
- Hospital Customer Service
- Call Center
- Team Lead
- Supervisor
- Medical Billing
- Coding
- Google Workspace
- Word
- Excel
- Tricare
- Medicare
- Medicaid
- Third Party claims processing
- Worker's Compensation claims processing
- Medical Claims Processing
- Collections
- Accounts receivables
- Payment processing
- Bank Deposits
- Mail Order Pharmacy
- Overrides
- Test claims training
- Manage emails
- Chats
- Customer service procedures
- Diabetic Testing Supply
- Microsoft Office 365
- Microsoft Teams
- Medical Terminology
- Billing Procedures
- Collection Procedures
- Electronic Medical Records
- Diagnosis Related Group Review
- HCPCS Coding Guidelines
- Outpatient Surgery Coding Specialist
Timeline
Private Nanny
Krissy Gilmore
10.2023 - Current
Nanny
Kristina Salerno
06.2016 - 09.2023
Medical Records and Data Entry Call Center Specialist
KePRO
12.2009 - 05.2011
Senior Customer Service Call Center Representative
CCS Medical
04.2001 - 11.2009
Customer Service Lead Associate
St. Joseph's Hospital
06.1994 - 09.2000
Medical Administration
Concorde Career College
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