Sharon Belton

-Led and managed front end sales

Operations, ensuring top tier customer service and employee management.

-Trained and mentored staff,driving performance improvements and professional development.

-Streamlined workflows and enhanced customer experience through process optimization.

-Managed scheduling, inventory, and daily operations to meet business objectives.

-Supervised call center teams,ensuring adherence to company policies and service standards

-Spearheaded team building activities, employee recognition programs and cultural initiatives.

-Recognized for achieving top tier customer survey scores for entire year.

-Assisted in on boarding and training new hires,fostering a positive and productive work environment.

resolved escalated customer issues,

Demonstrating strong problem solving and conflict resolution skills.