Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharon Benavente

Bensenville,IL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Client Care Manager

Shamrock Labels
06.2022 - 12.2024
  • Oversaw client onboarding processes, enhancing customer satisfaction and retention rates.
  • Developed training materials for staff to ensure consistent service delivery and operational efficiency.
  • Coordinated cross-functional teams to resolve client issues promptly, improving response time and resolution rates.
  • Managed key accounts, fostering long-term relationships and ensuring alignment with client needs and expectations.
  • Led initiatives to streamline communication channels between clients and internal teams, increasing workflow efficiency.
  • Mentored junior staff on best practices for client engagement and support, enhancing team performance and knowledge sharing.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Enhanced customer satisfaction by addressing and resolving client concerns efficiently and professionally.
  • Analyzed client feedback to identify areas for improvement and implemented necessary changes to enhance the overall customer experience.
  • Developed comprehensive reporting systems that allowed for greater visibility into team performance metrics, resulting in more informed decision-making processes regarding resource allocation and process improvements.

Customer Service Supervisor

Visual Comfort Group
10.2011 - 06.2020
  • Supervised daily operations ensuring adherence to company policies and standards.
  • Trained and mentored customer service representatives on product knowledge and conflict resolution techniques.
  • Implemented process improvements that enhanced team efficiency and customer satisfaction ratings.
  • Analyzed customer feedback to identify areas for service enhancements, driving strategic initiatives.
  • Managed scheduling and workload distribution to optimize team performance during peak periods.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
  • Monitored and analyzed call metrics to identify trends and areas for process enhancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 20 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Supervisor

Dear Franks
09.2008 - 10.2011
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Coordinated scheduling and staffing to meet production demands efficiently.
  • Streamlined inventory management processes, enhancing efficiency and reducing waste.
  • Maintained and updated financial record keeping for restaurant, including daily receipts and revenues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Assistant Manager

Pinocchio’s Pizza Pub
05.2007 - 06.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed customer service training programs, enhancing guest satisfaction and loyalty.
  • Implemented cost-control measures, optimizing resource utilization across departments.
  • Analyzed sales data to identify trends, driving strategic decision-making for promotions.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours.
  • Led quarterly performance reviews, providing constructive feedback to enhance team performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Arts - Business Administration

College of DuPage
Glen Ellyn, IL
12-2026

Skills

  • Lead management
  • Client retention
  • Customer relations
  • Document analysis
  • Quality assurance
  • Teamwork
  • Multitasking Abilities
  • Problem-solving abilities
  • Organizational skills
  • Interpersonal skills
  • Proficient in MS Office and Google Workspace
  • Proficient in Oracle JDE, Sage and Salesforce

Languages

Spanish (Written and Spoken)

Timeline

Client Care Manager

Shamrock Labels
06.2022 - 12.2024

Customer Service Supervisor

Visual Comfort Group
10.2011 - 06.2020

Supervisor

Dear Franks
09.2008 - 10.2011

Assistant Manager

Pinocchio’s Pizza Pub
05.2007 - 06.2009

Associate of Arts - Business Administration

College of DuPage

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