Sharon Benites
Sedona,AZ
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Well-organized and dedicated with a firm grasp of industry practices, standards and compliance mandates. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation.
Overview
8
8
years of professional experience
Work History
General Manager
Restore Hyper Wellness
Scottsdale, AZ
07.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Assistant Manager
True Food Kitchen
Phoenix , AZ
06.2023 - 07.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
Administrative Assistant/Back Office Assistant
Amazing Acupuncture and Asian Medicine
Sedona , AZ
11.2022 - 05.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
Assistant Manager
Pure Sushi Bar & Dining
Scottsdale , AZ
09.2016 - 10.2022
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Associate of Arts - General Studies
Rio Hondo College
Whittier, CA08-2000
Skills
- Schedule Management
- Service Quality Improvement
- Vendor Sourcing
- Business Administration
- Customer Retention
- Advertising and marketing
- Staff Supervision
- Operations Oversight
- P&L Management
- Customer Relationship Management
- Quality Management
- Sales
- Human Resources Leadership
- Exceptional interpersonal communication
- Client Account Management
- Client Relations
- Staff Training and Development
- Wellness program development
- Manage files
- Customer and client relations
- Reception Management
- Communication Skills
- Point of sale operation
- Conflict resolution skills
References
References available upon request.
Timeline
General Manager
Restore Hyper Wellness
07.2024 - Current
Assistant Manager
True Food Kitchen
06.2023 - 07.2024
Administrative Assistant/Back Office Assistant
Amazing Acupuncture and Asian Medicine
11.2022 - 05.2023
Assistant Manager
Pure Sushi Bar & Dining
09.2016 - 10.2022
Associate of Arts - General Studies
Rio Hondo College
Similar Profiles
Emma ZwahrEmma Zwahr
Lead Nurse/Nurse Manager at Restore Hyper WellnessLead Nurse/Nurse Manager at Restore Hyper Wellness
ISABELLA TROQUILLEISABELLA TROQUILLE
Lead Licensed Esthetician at Restore Hyper WellnessLead Licensed Esthetician at Restore Hyper Wellness
Kelly HoffmanKelly Hoffman
General Manager at Restore Hyper WellnessGeneral Manager at Restore Hyper Wellness