Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Benn

Brooklyn,NY

Summary

Dynamic professional with a proven track record at Amazon, excelling in teamwork and attention to detail. Enhanced warehouse efficiency by consistently exceeding productivity goals and implementing best practices in product packaging. Committed to delivering exceptional customer service, fostering positive relationships, and contributing to team success in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Fulfillment Associate

Amazon
11.2024 - Current
  • Operated material handling equipment to efficiently move products within the warehouse
  • Conducted quality checks on incoming and outgoing shipments to ensure accuracy
  • Collaborated with team members to maintain workflow and meet fulfillment targets
  • Implemented best practices for packing and labeling items to enhance shipping efficiency
  • Maintained cleanliness and organization of work area to promote a safe environment
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.

Customer Service Representative

Walgreens
10.2018 - 11.2023
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Trained new team members on customer service protocols and best practices.
  • Collaborated with team to streamline workflow, improving overall efficiency.
  • Led initiatives to enhance customer engagement through personalized interactions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

CNA

Upper East Side Rehabilitation and Nursing Center
09.2015 - 06.2017
  • Provided compassionate patient care, ensuring comfort and safety during daily activities.
  • Monitored vital signs, documenting changes to inform treatment plans effectively.
  • Educated patients and families on care plans, promoting understanding and compliance.
  • Developed individualized care strategies, enhancing patient satisfaction and outcomes.
  • Collaborated with multidisciplinary teams to streamline communication and improve care delivery.
  • Implemented infection control procedures, contributing to a safer healthcare environment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Education

High School Diploma -

North Ruimvieldt Multilateral
Georgetown, Guyana

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Product packaging
  • Customer service
  • Friendly and courteous
  • Time management

Timeline

Fulfillment Associate

Amazon
11.2024 - Current

Customer Service Representative

Walgreens
10.2018 - 11.2023

CNA

Upper East Side Rehabilitation and Nursing Center
09.2015 - 06.2017

High School Diploma -

North Ruimvieldt Multilateral

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