Sharon Berhow
North Port,FL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have been a Florida Notary for 10 plus years and a Certified Financial Counselor for 4 years.
Experienced with member advocacy, focusing on resolving member concerns and enhancing satisfaction. Utilizes strong communication and problem-solving skills to navigate complex situations effectively. Track record of building meaningful relationships and fostering teamwork to achieve successful outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Member Advocate
Suncoast Credit Union
08.2024 - Current
- Processed customer transactions efficiently and accurately, ensuring high levels of service quality.
- Managed cash drawer operations, maintaining accuracy in balance and daily reconciliations.
- Educated customers on financial products and services available.
- Evaluated client financial profiles to determine loan eligibility and recommend suitable products.
- Guided clients through loan application processes, ensuring compliance with regulatory requirements.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Helped improve the financial lives of the members by becoming their banking advocate and building trusting relationships.
Branch Manager
Achieva Credit Union
09.2007 - 02.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Education
High School Diploma -
Venice High School
Venice, FL05-1999
Skills
- Proficient in Word, Microsoft, Excel, MS Office
- Customer Service
- Business Development
- Branch Operations Management
- Relationship Building
- Operational Reports
- Performance Reviews
- Account Review
- Excellent Communication Skills
- Reliable
- Attention to Detail
- People-Oriented
- Verbal/Written Communication
- Cash Handling
- Excellent Time Management Skills
Certification
- Certified Financial Counselor, Achieva Credit Union -
- CNP - Certified Notary Public
Timeline
Sr Member Advocate
Suncoast Credit Union
08.2024 - Current
Branch Manager
Achieva Credit Union
09.2007 - 02.2024
High School Diploma -
Venice High School