Sharon Berry
Dearborn,MI
Summary
Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Assistant Manager- Call Center
Mendelson/Kornblum Orthopedics/Synergy Health
01.2023 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Call Center Representative
Mendelson Kornblum Orthopedics/ Synergy Health
01.2022 - 01.2023
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change
- Input insurance information
- Answer and direct telephone calls
- Schedule appointments
- Greet callers
- Assist in communicating with the doctor on behalf of the patient
- Verify insurance
Call Center Representative
Michigan Orthopedic Surgeons
01.2020 - 11.2021
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change
- Input insurance information
- Answer and direct telephone calls
- Schedule appointments
- Greet callers
- Assist in communicating with the doctor on behalf of the patient
- Verify insurance
Front Desk Receptionist/Medical Assistant/Allergy Technician
Southeast Michigan Ear, Nose, And Throat
05.2012 - 08.2018
- Greeted patients
- Assisted patients in scheduling appointments, allergy testing, and allergy injections
- Administered allergy testing/ allergy injections
- Taking vitals and accurately recording for the physician
- Assisted in procedures
- Verified health insurance
- Obtained prior authorizations for patient prescriptions
- collected copays
Education
Bachelor of Arts - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI05.2020
Skills
- Verbal and Written Communication
- Resolving Issues for patients
- Calm and Professional Under Pressure
- OSHA Standards
- Customer Inquiries
- Understanding Customer Needs
- Eligibility Determinations
- Policy and Procedure Adherence
Timeline
Assistant Manager- Call Center
Mendelson/Kornblum Orthopedics/Synergy Health
01.2023 - Current
Call Center Representative
Mendelson Kornblum Orthopedics/ Synergy Health
01.2022 - 01.2023
Call Center Representative
Michigan Orthopedic Surgeons
01.2020 - 11.2021
Front Desk Receptionist/Medical Assistant/Allergy Technician
Southeast Michigan Ear, Nose, And Throat
05.2012 - 08.2018
Bachelor of Arts - Healthcare Administration
Eastern Michigan University
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