Hi, I’m
Sharon Berry
Burleson,TX
Summary
Dependable Front Office Lead at Astro Tool Corp with a proven track record of enhancing customer satisfaction through exceptional service and effective conflict resolution. Skilled in managing inventory and vendor relationships, I excel in decision-making and analytical thinking, ensuring a seamless front office operation while mentoring junior staff for professional growth.
Overview
19
years of professional experience
Work History
Astro Tool Corp (acquired CMS 3/2017)
Front Office Lead
03.2017 - Current
Job overview
- Demonstrate strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversee daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Improving customer satisfaction by addressing concerns promptly and professionally.
- Handling sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Maintain detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
- Develop strong relationships with vendors, ensuring timely delivery of supplies and services needed for optimal front office performance.
- Provide exceptional customer service by answering questions knowledgeably, and handling requests efficiently.
- Aid colleagues, managers, and customers through regular communication and assistance.
- Monitor office supplies by checking inventory and placing orders.
- Screen and transfer incoming calls, take down messages, and transmit information and documents to internal personnel.
- Monitor general sales inbox as well as my own to ensure a prompt response to customer questions or requests for assistance.
- Provide technical support to help customers determine what products they need.
- Process customer purchase orders from data entry to invoicing.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Obtain vendor quotes for required items to be purchased.
- Research recent usage and requirements for stocked items to determine the appropriate quantity to purchase.
- Generate purchase orders for required items.
- Submit customer invoices either directly to the customer or through the appropriate portal.
- Contact customers to resolve delinquent balances to bring accounts back to good standing.
- Review accounts on credit hold to see if active orders can be released to ship.
- Sort and distribute incoming mail.
- Prepare outgoing mail using either a postal meter or stamp.
- Receive incoming shipments and inspect them to ensure the correct products are received.
- Pick inventory for customer orders, package them to ensure they will not be damaged in shipping and prepare shipping labels.
Connector Microtooling Systems
Front Office Team Lead
10.2006 - 03.2017
Job overview
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
- Developed strong relationships with vendors, ensuring timely delivery of supplies and services needed for optimal front office performance.
- Provided exceptional customer service by answering questions knowledgeably, and handling requests efficiently.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored email to ensure a prompt response to customer questions or requests for assistance.
- Provided technical support to help customers determine what products they need.
- Processed customer purchase orders from data entry to invoicing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Obtained vendor quotes for required items to be purchased.
- Researched recent usage and requirements for stocked items to determine the appropriate quantity to purchase.
- Generated purchase orders for required items.
- Submitted customer invoices either directly to the customer or through the appropriate portal.
- Contacted customers to resolve delinquent balances to bring accounts back to good standing.
- Reviewed accounts on credit hold to see if active orders could be released to ship.
- Sorted and distributed incoming mail.
- Prepared outgoing mail using either a postal meter or stamp.
- Received incoming shipments and inspected them to ensure the correct products were received.
- Picked inventory for customer orders, packaged them to ensure they would not be damaged in shipping and prepared shipping labels.
Education
Tarrant County CollegeFort Worth, TX
No Degree
Burleson High SchoolBurleson, TX
High School Diploma
05.1992
Skills
- Customer service expertise
- Attention to detail
- Problem-solving abilities
- Reliability
- Effective communication
- Decision-making
- Handling complaints
- Self motivation
- Analytical thinking
- Conflict resolution
- Professionalism
Timeline
Front Office Lead
Astro Tool Corp (acquired CMS 3/2017)
03.2017 - Current
Front Office Team Lead
Connector Microtooling Systems
10.2006 - 03.2017
Tarrant County College
No Degree
Burleson High School
High School Diploma
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