Sharon Bertsche
Spring Hill,FL
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Property Manager
Elon Management
Brooksville, FL
06.2019 - 08.2023
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Exercised direct supervision over property staff.
- Met with prospective tenants to show property and assess applications or sign leases.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed inventory and supplies to ensure materials were available when needed.
Direct Care Worker
The Arc Nature Coast
Spring Hill, FL
03.2019 - 06.2019
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Accompanied or transported clients to appointments, errands and social activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Transported patients to medical, dental and personal care appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.0
- Encouraged socialization through recreational activities such as group outings and community events.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
Apartment Leasing Agent
The Liberty Group Apartment Staffing
Tampa, FL
11.2018 - 01.2019
- Conducted informative and personalized tours, resulting in new leases.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Maintained accurate records of all rental activity in property management software.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted current tenants with maintenance requests and other inquiries.
Home Health Aide
Senior Helpers
Spring Hill, FL
07.2017 - 10.2018
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Provided entertainment and companionship through conversation, reading, and board games.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted clients with bathing, dressing and incontinence care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Recognized emergency situations and implemented appropriate procedures.
- Recorded daily notes about client conditions, treatments provided and progress made.
Live-In Nanny
Sarah Cooksey
Tallahassee, FL
02.2015 - 07.2017
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
- Traveled with family to help with vacation activities and childcare.
- Helped maintain a clean living space by washing dishes, vacuuming, dusting.
- Monitored children's behavior and reported concerns and milestones to parents.
- Assisted children with completing homework and special assignments to improve academic performance.
- Accompanied children to extracurricular activities such as sports practices or music lessons.
Property Manager
Hale Management Company
Haines City, FL
10.2011 - 10.2013
- Processed evictions when necessary in accordance with state laws and procedures.
- Completed lease applications and verifications, notifying prospects of results.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Met with prospective tenants to show property and assess applications or sign leases.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Handled resident complaints and expedited maintenance requests.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
Education
Some College (No Degree) - Business Management
Colorado Christian University
Denver, COSkills
- Tenant relations
- Lease administration
- Work order monitoring
- Customer service-focused
- Leasing operations
- Marketing and advertising
- Property management expertise
Timeline
Property Manager
Elon Management
06.2019 - 08.2023
Direct Care Worker
The Arc Nature Coast
03.2019 - 06.2019
Apartment Leasing Agent
The Liberty Group Apartment Staffing
11.2018 - 01.2019
Home Health Aide
Senior Helpers
07.2017 - 10.2018
Live-In Nanny
Sarah Cooksey
02.2015 - 07.2017
Property Manager
Hale Management Company
10.2011 - 10.2013
Some College (No Degree) - Business Management
Colorado Christian University
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