Sharon Billinger
Raeford,NC
Summary
Dedicated customer service professional with interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Carolina Health Choice
04.2025 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Fraud Dispute Specialist
U.S. Bank
10.2022 - Current
- Process and respond to customer fraud inquiries
- Ensure fraud issues are resolved with first call resolution while maintaining professionalism
- To investigate and resolve unauthorized r disputed transaction d ib behalf of its customers by initiating claims,working with merchants and their banks, providing provisisonal credit and protecting against financial loss.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Customer Service Representative
Division of Unemployment
11.2018 - 09.2022
- Provide customer service support for unemployed claimants
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services. Scanning Documents
- Provide supplemental support to the Agency's Emergency Response Line during emergencies, participate in test case scenarios, and answer overflow volume from local offices assigned to
- Follow established protocol to take statements, key information from claimants and employers, and prepare and process documents, which are used to adjudicate claims and make accurate determinations
- Utilize appropriate systems guides, interview techniques, and established protocol to obtain necessary information, determine claim type and met timeliness goals to ensure claimants received entitled benefits
Tracking & Tracing Clerk
CH Robinson Worldwide
08.2011 - 11.2014
- Manage day to day operations for logistics carrier
- Adhere to all state and federal laws in the handling of accounts.
- Evaluate accounts to find a win/win solution to avoid repossession loss. Document all accounts accurately, clearly and concisely noting reason for hardship.
- Confirm and/or negotiate payment arrangements, research any discrepancies
- Handle accounts with speed and accuracy while maintaining professionalism
- Maintain established objective for delinquency, repossessions, and net losses, stay informed of changes in policies and procedures Following the close of a sale, assisted with implementation and client communication.
Education
Certificate Medical Office Specialist - Health Information Specialist
Asher Community College
Dallas, Texas05.2016
Associates Degree - undefined
Cooper Career Institute
Virginia Beach, VA08.1998
Bachelor of Divinity - Bibical
NC 3rd
Raleigh, NC 05.2001 -
Skills
- Logistics
- Client Relationship Management
- Upselling Products & Services
- Customer Retention Strategies
- Data entry
- Customer Needs Analysis
- Issue and Complaint Resolution
- Efficient and detail-oriented
Timeline
Paraprofessional
Carolina Health Choice
04.2025 - Current
Fraud Dispute Specialist
U.S. Bank
10.2022 - Current
Customer Service Representative
Division of Unemployment
11.2018 - 09.2022
Tracking & Tracing Clerk
CH Robinson Worldwide
08.2011 - 11.2014
Bachelor of Divinity - Bibical
NC 3rd
05.2001 -
Associates Degree - undefined
Cooper Career Institute
Certificate Medical Office Specialist - Health Information Specialist
Asher Community College
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