Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Sharon Bivens

Summerville,SC

Summary

Dynamic General Manager with a proven track record at Taco Bell, enhancing profitability through innovative cost control and effective staff training. Expert in operations management and customer service, I fostered a collaborative workplace culture while driving sales growth and optimizing inventory management, resulting in improved customer satisfaction and operational efficiency.

Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.

Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.

Overview

14
14
years of professional experience

Work History

General Manager of Food Service

Taco Bell Restaurant
06.2018 - 06.2024
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.

General Manager

Bojangles' Famous Chicken 'n Biscuits
02.2010 - 03.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

GED -

R.B Stall High School
North Charleston, SC
06-1995

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Sales growth
  • Scheduling and rostering
  • Menu development
  • Customer service
  • Quality control

Timeline

General Manager of Food Service

Taco Bell Restaurant
06.2018 - 06.2024

General Manager

Bojangles' Famous Chicken 'n Biscuits
02.2010 - 03.2018

GED -

R.B Stall High School

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Sharon Bivens