Sharon Bowen
Charlotte,N.C.
Summary
An experienced /marketing intern/ costumer services representative versed in all aspects of the Hospitality industry including opening and closing procedures.
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge.
Overview
8
8
years of professional experience
Work History
Offices Administrator /Front Desk Receptionist
Inspire dentistry
Charlotte , NC
05.2022 - 01.2024
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Greeted customers warmly and made them feel welcome.
- Determined consumer needs to provide products and services appealing to larger market.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Costumer Service Representative, Marketing Intern
Family Dental Care
Charlotte, NC
07.2019 - 02.2021
- Front desk
- Making memberships/helping patients out with any questions, problems, or concerns
- Able to help any Spanish-speaking guests with any need.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Costumer Service Representative, Marketing Intern
Staples
Charlotte , NC
05.2016 - 05.2017
- In charge of representing and selling dental plans and what it has to offer
- Able to work marketing events such as festivals, open houses, etc
- Promoting the brand through sign-ups.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Event Ambassador
TopGolf
08.2017
- The ability to host a party of 30 and larger
- VIP/Private host
- Being able to set up and break up a buffet for a party of any amount.
Education
High School diploma -
Unidad Educativa Santo Tomas
06.2015
Currently studying psychology
Skills
- Communication skills
- Customer cervices
- Good memory
- Stamina
- Teamwork
- Bilingual
- Creative team lead
- Proficient
- Marketing coordinator
- Front desk
- Dental knowledge
- Work with different type of software such as centric , curve hero dental
- Experienced with trello ,zipwhip
- With my marketing skills I was able to fill 3 columns of new patients per day
- Excelent costumer service
- Helping the clinic obtain a production/collection of 300,000 plus a moth
- Psychology knowledge (currently studying)
- North Carolina CPR Certified
- HIPPA AND OSHA certified
- Office Administration
- Supplies Ordering
- Project Coordination
- Events Coordination
- Schedule Coordination
- Scheduling
- Multi-Line Phone Systems
- Mail Handling
- Technical Support
Email Addresses
- Bowensharon@hotmail.com
- Bowentutiven05@icloud.com
Leadership Experience
Able to confidently lead a group while explaining procedures on how to elaborate a job and or closing duties.
Communication Skills
Confident verbal communication skills as demonstrating delivering presentations/welcomed a party. Audiences ranked from small groups to numbers of up to 300 and counting.
References
- Katheryn Gines, call center coordinator ,Belmont Family Dental Care. (980) 279-2177
- Matt / Outliers Consultant (786)-715-7034
- Raheem Andrews, Marketing lead, Top Golf, (704)-503-9860
- Estefano Joniaux, Electrical Engineer, Duke Energy, (704) 293-4577
Timeline
Offices Administrator /Front Desk Receptionist
Inspire dentistry
05.2022 - 01.2024
Costumer Service Representative, Marketing Intern
Family Dental Care
07.2019 - 02.2021
Event Ambassador
TopGolf
08.2017
Costumer Service Representative, Marketing Intern
Staples
05.2016 - 05.2017
High School diploma -
Unidad Educativa Santo Tomas
Currently studying psychology