Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Notary Public
Generic

SHARON Boyd

BRIDGEPORT,CT

Summary

Passionate Case Worker dedicated to meeting the needs of clients and/or residents. Assessing their options and providing them with the resources to gain opportunities for a healthy and productive future. Provides support that treats individuals with respect and encourage their highest level of self-sufficient community living.

Experienced with supporting families through various challenges and life transitions. Utilizes strong problem-solving skills to connect clients with appropriate services and resources. Track record of building trust and effective communication to facilitate positive outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Family Advocate

Alliance for Community Empowerment, Inc.
12.2018 - Current
  • Conduct client interviews, assess eligibility, and enroll families and children in agency programs.
  • Assist clients in developing action plans to improve their circumstances and achieve self sufficiency.
  • Provide referrals and follow up with resources and address social service health needs.
  • Collaborate with clients to create and implement personalized action plans with clear goals.
  • Support clients in achieving economic independence through goal-oriented planning.
  • Advocate on behalf of individuals and families to ensure they receive the necessary support.
  • Utilize Child Plus case management and other required software proficiently.
  • Maintain knowledge of local social service and health agencies, fostering strong relationships.
  • Perform other related duties as assigned.
  • Attend Meetings, Trainings Workshops, Seminars
  • Build trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
  • Maintained timely documentation of case progress, ensuring clear communication among all involved parties.

Case Manager

Open Door Shelter, Inc.
01.2006 - 01.2016
  • Assess each assigned client within 48 hours of admission and develop a service plan to meet the client individual/family needs
  • Participate in weekly client meetings
  • Provide referrals to appropriate resources in the community for treatment (medical, mental health & substance abuse counseling)
  • Document service plans to monitor progress. ensure that all client records are accurate and complete
  • Develop and monitor an aftercare program to follow up with client activities
  • Develop ongoing relationships with other social service agencies in Norwalk and surrounding communities to coordinate services offered by them to shelter clients
  • Consult with and coordinate with other area agencies providing programs for benefits for the clients DSS, (food stamps & medical) SSDI/SSI
  • Complete VI-SPDAT surveys on all clients to help explore housing options in Norwalk and surrounding communities
  • Assist clients with getting document ready
  • Keep documented detail records of services provided
  • Assist that all client data is recorded in the Home Management Information System (HMIS)
  • Complete all monthly reports on services provided
  • Attend ongoing scheduled meetings with Norwalk Housing First Collaborative/Bridgeport Housing First Collaborative
  • Attend supervision meetings, trainings & webinars
  • Increased the number of singles and families placed into permanent housing
  • Coordinate with community agencies and completely furnished apartments
  • Participate in weekly communication with clients by telephone & home visits
  • Assist with client interventions when needed acting as mediator between clients & landlords
  • Perform a variety of other duties that may be assigned

Education

Certified Drug & Alcohol Counselor Training -

Connecticut Counseling Center, Inc.
Norwalk, CT
01.2013

Bachelor of Science - Human Services

Springfield College, School of Human Services
05.2002

Skills

  • Builds strong professional relationships with colleagues and external agencies
  • Reliable and highly motivated to achieve individual and organizational goals
  • Ability to follow instructions and effective team member
  • Case management

Affiliations

  • Norma Pfriem Breast Center – Bridgeport, CT
  • East End Baptist Church – Bridgeport, CT

Certification

Notary Public Official


Timeline

Family Advocate

Alliance for Community Empowerment, Inc.
12.2018 - Current

Case Manager

Open Door Shelter, Inc.
01.2006 - 01.2016

Bachelor of Science - Human Services

Springfield College, School of Human Services

Certified Drug & Alcohol Counselor Training -

Connecticut Counseling Center, Inc.

Notary Public

I am appointed under Connecticut law, I can perform my duties anywhere in CT

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