Sharon Bradley
Clermont,Florida
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Experienced Benefits Manager with a proven track record in overseeing various plans, including medical, dental, vision, life, and disability. Proficient in handling company-wide maintenance needs and efficiently managing new hire and open enrollment processes. Seasoned leadership skills bring expertise in benefit options, providers, and plans. Well-versed in evaluating competing companies to select optimal solutions that meet both company and employee needs. Forward-thinking and driven with a hands-on and analytical approach.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Chief Diversity Officer & Benefits Manager
Capital City Bank Group, Inc.
06.2023 - Current
- Evaluated organizational policies and procedures to identify areas where inclusivity could be improved and recommended appropriate changes.
- Promoted diversity and inclusion by developing and implementing comprehensive strategies and programs.
- Assisted in developing company-wide diversity goals, objectives, and metrics to track progress over time.
- Developed and implemented initiatives aimed at addressing unconscious bias, microaggressions, or other barriers to inclusivity within the workplace.
- Enhanced workplace culture by addressing employee concerns, resolving conflicts, and promoting open communication.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Audited benefit programs and agreements to optimize service delivery.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Managed relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
- Educated new hires about different benefit plans.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Fostered a culture of continuous improvement by regularly reviewing processes and policies surrounding employee benefits management.
- Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
- Streamlined benefits enrollment process for smoother onboarding of new employees.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Improved benefits communication, resulting in increased employee understanding and participation.
- Implemented wellness programs to encourage healthy lifestyles among employees and lower insurance premiums.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Kept programs in line with plan structure, company policy and legal requirements.
- Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
- Optimized benefit plan administration by implementing efficient record-keeping systems and processes.
- Collaborated with HR colleagues to integrate benefits processes into broader human resources strategy.
- Analyzed market trends to ensure competitiveness of company''s benefits offerings in recruitment efforts.
- Enhanced employee satisfaction by implementing comprehensive benefits packages.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Collaborated with marketing and public relations teams to showcase the company's commitment to diversity through external communications materials.
- Facilitated cross-functional teams in driving diversity-related projects that addressed specific business needs or challenges.
HR Consultant Manager- Staffing
Capital City Bank Group, Inc.
08.2013 - 06.2023
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Administered employee benefits programs and assisted with open enrollment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Direct Banking Officer
Capital City Bank
06.2007 - 06.2013
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Increased customer satisfaction by providing timely and accurate banking services.
- Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Utilized up-to-date information to make effective decisions governing bank operations.
Office Manager
Capital City Bank
05.2006 - 06.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Reduced errors in financial transactions by implementing robust reconciliation procedures and regular audits.
- Increased operational efficiency by streamlining back office processes and implementing automation tools.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Ordered office supplies and maintained supplier contacts in database.
- Developed and updated calendars to schedule team and customer meetings.
- Reviewed reports produced by accounting department to assess organization's financial health.
- Completed special projects through planning, guidance and tracking metrics.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Complied with established internal controls and policies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Bank Manager
Capital City Bank
05.2001 - 06.2006
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Head Bank Teller
Capital City Bank
04.1994 - 05.2001
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
Education
Master of Business Administration -MBA - Business Administration and Human Resources Management
Saint Leo University
05.2023
Bachelor of Applied Science - BAS - Business and Organizational Leadership
Valencia College
12.2021
Associate of Arts - General Studies
North Floria College
Madison, FL08-1999
No Degree - Social Services
Valdosta State College
Valdosta, GA12-1997
Skills
- Cross-cultural collaboration
- Unconscious Bias Awareness
- Organizational change management
- Diversity training
- Cultural competence
- Employee Engagement
- Cultural Competency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Human Resources Operations
- Decision-Making
- Exit Interviews and Processes
- Human Resources Department Processes
- Health and safety compliance
- Conflict Resolution
- Diversity and Inclusion
- Operations Management
- Professionalism
- Staff Management
- Hiring and Onboarding
- Strategic Planning
- Benefits and compensation management
- Time management abilities
- Continuous Improvement
- Written Communication
- Benefits Administration
- Professional Demeanor
- Employee Counseling
Certification
Course Title
Projects
Project Name, Date period, Short summary of your work, What was a successful outcome of your work? (e.g. Raised $3,000 for the charity)
Personal Information
Title: Vice President, Chief Diversity Officer & HR Benefits Manager, SHRM-CP
Timeline
Chief Diversity Officer & Benefits Manager
Capital City Bank Group, Inc.
06.2023 - Current
HR Consultant Manager- Staffing
Capital City Bank Group, Inc.
08.2013 - 06.2023
Direct Banking Officer
Capital City Bank
06.2007 - 06.2013
Office Manager
Capital City Bank
05.2006 - 06.2007
Bank Manager
Capital City Bank
05.2001 - 06.2006
Head Bank Teller
Capital City Bank
04.1994 - 05.2001
Bachelor of Applied Science - BAS - Business and Organizational Leadership
Valencia College
Course Title
Master of Business Administration -MBA - Business Administration and Human Resources Management
Saint Leo University
Associate of Arts - General Studies
North Floria College
No Degree - Social Services
Valdosta State College
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