Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Sharon Bradley

Rochester,NY

Summary

Dynamic Office Manager and Supervisor with a proven track record at TruForm Manufacturing Corporation and USPS, enhancing operational efficiency and fostering customer loyalty through exceptional organizational skills and clear communication. Spearheaded initiatives that significantly increased employee engagement, leveraging expertise in office administration and relationship building.

Overview

32
32
years of professional experience

Work History

Office Manager

TruForm Manufacturing Corporation
10.2014 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisor

United States Postal Service, USPS
10.1992 - 05.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.

Education

No Degree - Christian Studies

Charis Bible College
Cincinnati, OH
05-2024

Bachelor of Science - Business Administration

Mississippi Valley State University
Itta Bena, MS
05-1991

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing

    • Clerical support

  • Credit and collections
  • Relationship building
  • Mail handling

Timeline

Office Manager

TruForm Manufacturing Corporation
10.2014 - 12.2024

Supervisor

United States Postal Service, USPS
10.1992 - 05.2012

No Degree - Christian Studies

Charis Bible College

Bachelor of Science - Business Administration

Mississippi Valley State University

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Sharon Bradley