SHARON BRIANNA GANGSTAD
Avon Park,FL
Summary
Detail-oriented professional with excellent communication and project management abilities. Proven track record of successfully handling multiple tasks in fast-paced settings. Known for proactive problem-solving and dedication to streamlining processes to achieve team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
BoardPrep Recovery Center
04.2024 - Current
- Ensure accuracy in data entry, document preparation, and correspondence
- Proficient in office software such as Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with office management software (e.g., CRM systems, project management tools)
- Managed approximately 30 incoming calls, emails, and faxes per day from clinicians.
- Oversee inventory management, including ordering and replenishing office supplies
- Systematically filing and storing receipts, both digitally and physically, to ensure easy retrieval and compliance with record-keeping policies
- Plan and organize office events, meetings, and training sessions at least once per week.
- Coordinate and manage calendars, appointments, and meetings for clinicians and doctors
- Clearly and effectively convey information to team members, clients, and clinicians
- Adhere to organizational policies and procedures, including confidentiality, HIPPA and data protection
- Provide exceptional service to clients and visitors, addressing inquiries and resolving issues promptly
- Draft professional emails, reports, and correspondence with attention to detail and clarity
- Maintain and organize files, records, and documents with precision
- Efficiently prioritize and manage multiple tasks and client records to meet deadlines
- Scheduled, coordinated and confirmed appointments and meetings.
Dietary Specialist
Tessera of Brandon
11.2023 - 03.2024
- Prepared approximately 150 plates according to established recipes, portion sizes, and quality standards.
- Supervised kitchen staff and provided guidance
- Maintained a clean and organized kitchen environment in compliance with health and safety regulations
- Interacted with approximately 100 residents to solicit feedback on menu offerings and dining experience
- Addressed resident concerns and accommodate over 30 special dietary requests or restrictions daily.
- Provided ongoing coaching and support to enhance the skills and performance of team members
Patient Access Specialist
Diversus Health
03.2022 - 11.2023
- Answered appoximately 50 incoming calls from clients and provided exceptional customer service
- Effectively communicated with clients to understand their needs and concerns
- Scheduled over 25 appointments daily between the client and their designated healthcare providers
- Managed email correspondence with staff and healthcare providers
- Facilitated communication regarding updates, complaints, and other pertinent information
- Ensured timely and accurate documentation of all client interactions and appointments
- Conducted thorough patient intakes for individuals new to the facility
- Maintained confidentiality and privacy standards in handling sensitive client information
- Participated in quality improvement initiatives to enhance service delivery and client satisfaction
Lead Server
Mici Handcrafted Italian
03.2021 - 04.2022
- Effectively handled over 400 customer inquiries, concerns, and special requests daily, ensuring customer satisfaction
- Collaborated with bar staff and management to ensure efficient and accurate delivery of orders while promoting responsible consumption practices
- Collaborated with kitchen staff to assist in the efficient flow of dining equipment throughout the restaurant
- Maintained reliable services and open lines of communication throughout the supply chain process
- Demonstrated professionalism and empathy when addressing grievances, promptly responding and seeking resolution
- Coordinated and monitored the weekly inventory management of food delivery
Behavioral Health Technician
Recovery Village at Palmer Lake
08.2020 - 05.2021
- Recognized and reported any abnormal vital signs or significant changes to healthcare professionals for further evaluation
- Facilitated effective communication and coordination by providing comprehensive documentation for seamless transitions between team members
- Recorded and documented the BAL (Blood Alcohol Levels) readings for all 90 clients, maintaining clear and organized records
- Provided support and guidance to clients throughout the intake process, addressing any questions or concerns
- Engaged and established rapport with clients in order to facilitate openness and comfort
- Assumed responsibility for the organization and upkeep of safety material and legal information to be made readily for staff
Youth Counselor
North Home
02.2020 - 06.2020
- Communicated eligibility decisions effectively and sensitively to patients, providing clear explanations of available services and aid options
- Monitored 15 clients engagement levels, making appropriate adjustments to ensure comprehension and participation
- Maintained strict confidentiality and ethical standards to ensure client privacy and trust
- Managed accurate and organized records of medication distribution and adherence, upholding compliance with regulatory guidelines
- Provided regular feedback to healthcare providers regarding the effectiveness of treatments, offering insights and recommendations for modifications if necessary
- Employed effective communication skills to convey important information, such as behavioral patterns and any changes in client circumstances
- Maintained a positive and professional demeanor when interacting with clients, resolving their inquiries or concerns efficiently and effectively
- Contributed to team meetings and discussions, offering insights and suggestions to drive innovation and problem-solving
Cook/Bartender
Garden Bar and Grill
10.2019 - 03.2020
- Demonstrated a strong work ethic and reliability in a fast-paced and demanding bar environment
- Effectively managed cash transactions of approximately 300 customers daily, maintaining accuracy and accountability
- Maintained a clean and organized service station, ensuring that all necessary supplies were well stocked and readily available
- Demonstrated exceptional customer service by accurately and efficiently serving a diverse range of beverages and food items
- Oversaw and maintained accurate inventory control for the restaurant supplies and beverages
Counselor Aid
Oshki Manidoo
10.2015 - 02.2020
- Utilized research and evidence-based practices to support improvement in clinical care
- Managed and coordinated daily scheduling and attendance tracking for 40 clients
- Developed enduring partnerships with colleagues and clients, exhibiting strong interpersonal skills to foster collaboration and cooperation
- Performed regular medication audits and maintained up-to-date records for regulatory purposes
- Conducted regular client medication inventory assessments and initiated restock orders as needed for approximately 40 clients
- Collaborated with team members to exchange information and provide comprehensive reports on client progress and activities
- Implemented and maintained robust procedures to meet regulatory requirements, ensuring a safe and lawful environment
- Oversaw the meticulous assembly and ongoing maintenance of safety and legal binders for the facility, ensuring full compliance with all regulatory standards
Education
Bachelor of Arts - Cognitive Psychology
Bemidji State University
Bemidji, MN05.2019
Bachelor of Arts - Indigenous Studies
Bemidji State University
Bemidji, MN05.2019
Associate of Arts - Chemical Dependency
Bemidji State University
Bemidji, MN05.2019
Skills
- Data Entry
- Inventory Management
- Microsoft (Word, Excel, PowerPoint, etc)
- Teamwork and Collaboration
- Google Drive
- Unreal Engine
- Adobe
- Multitasking
- Problem Resolution
- Blueprint
- Customer Service
Certification
- Unreal Engine Certification - Epic Games.
Timeline
Front Desk Administrator
BoardPrep Recovery Center
04.2024 - Current
Dietary Specialist
Tessera of Brandon
11.2023 - 03.2024
Patient Access Specialist
Diversus Health
03.2022 - 11.2023
Lead Server
Mici Handcrafted Italian
03.2021 - 04.2022
Behavioral Health Technician
Recovery Village at Palmer Lake
08.2020 - 05.2021
Youth Counselor
North Home
02.2020 - 06.2020
Cook/Bartender
Garden Bar and Grill
10.2019 - 03.2020
Counselor Aid
Oshki Manidoo
10.2015 - 02.2020
Bachelor of Arts - Indigenous Studies
Bemidji State University
Associate of Arts - Chemical Dependency
Bemidji State University
- Unreal Engine Certification - Epic Games.
Bachelor of Arts - Cognitive Psychology
Bemidji State University
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