Sharon Brooks
Charlotte,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
ShiftKey
Charlotte, NC
12.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Documented activities and recorded information in EMR system.
Life Insurance Broker
Independent Contrator
Charlotte, NC
10.2021 - Current
- Customized insurance policies to meet the specific needs and financial goals of clients.
- Participated in outreach activities such as community events aimed at promoting financial literacy.
- Conducted policy reviews to identify opportunities for additional coverage or adjustments.
- Achieved sales targets through effective client presentations and follow-up.
- Collaborated with underwriters to ensure proper risk assessment before issuing a policy.
Client Services Manager
New Century Health
Charlotte, NC
05.2022 - 07.2023
- Supervised and coordinated the daily operations of the client service team, providing coaching, training, and performance evaluations to ensure high-quality client interactions.
- Prepared weekly status reports summarizing key performance metrics such as average wait time, resolution rate.
- Monitored client service metrics and developed strategies to improve performance to enhance efficiency over 60% and accuracy in client service operations, reducing response times and increasing client satisfaction scores.
- Managed relationships with key clients, addressing concerns, resolving issues, and ensuring satisfaction with services provided.
Intake Coordinator Supervisor
Hospice and Palliative Care Charlotte Region
Charlotte, NC
06.2018 - 05.2022
- Lead a team of intake coordinators, providing guidance, training, and performance evaluations to ensure efficient and compassionate patient care.
- Overseen the intake process for new patients, ensuring accurate documentation, timely response, and compliance with organizational policies and state regulations.
- Provided information and support to patients and families, addressing concerns and facilitating smooth transitions into hospice and palliative care servies.
Registered Medical Assistant/Referral Services Coordinator
Atrium Healthcare
Charlotte, NC
10.2010 - 06.2018
- Verified insurance coverage and processed payments from patients.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Provided direct patient care such as immunizations, wound care, suture and staple removal, injections and EKGs.
Education
Life And Health Insurance -
Xcel
10-2021
Medical Assisting And Administration
Brookstone College of Business - Charlotte
Charlotte, NC12-2005
Nursing Assistance
CPCC
Charlotte, NC07-1999
Myers Park High School
Charlotte, NC06-1995
Skills
- Strong leadership
- Customer Relationship Management (CRM)
- Time Management
- Insurance Policy Sales
- Building Relationships
- Medical Terminology
- Medical Billing
- Medical terminology proficiency
- Insurance Verification
- Scheduling appointments
- Charting and clinical documentation
- Multi-Line Phone Systems
- Business Development
- Strong interpersonal skills
- Marketing
- Notary Public
Timeline
Certified Nursing Assistant
ShiftKey
12.2023 - Current
Client Services Manager
New Century Health
05.2022 - 07.2023
Life Insurance Broker
Independent Contrator
10.2021 - Current
Intake Coordinator Supervisor
Hospice and Palliative Care Charlotte Region
06.2018 - 05.2022
Registered Medical Assistant/Referral Services Coordinator
Atrium Healthcare
10.2010 - 06.2018
Life And Health Insurance -
Xcel
Medical Assisting And Administration
Brookstone College of Business - Charlotte
Nursing Assistance
CPCC
Myers Park High School
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