Summary
Overview
Work History
Education
Skills
Certified Securities Operations Professional
Timeline
Generic

Sharon Brown

Dallas,TX

Summary

Dynamic Operations Administrative Assistant with a proven track record at the City of Dallas, enhancing efficiency through innovative solutions and meticulous document management. Skilled in scheduling and planning, I improved data accuracy and client satisfaction while proactively identifying areas for improvement. Committed to teamwork and policy enforcement, I drive positive change in administrative functions.

Professional operations specialist equipped for administrative roles. Demonstrates advanced organizational, communication, and problem-solving skills. Strong focus on team collaboration and flexible to adapt to changing needs. Consistently reliable with proven track record in streamlining processes and enhancing efficiency.

Overview

35
35
years of professional experience

Work History

Operations Administrative Assistant

City of Dallas
05.2022 - Current
  • Maintained organized filing systems, allowing for quick retrieval of information when necessary.
  • Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
  • Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
  • Enhanced operational efficiency by streamlining administrative processes and implementing time-saving tools.
  • Supported management team in decision-making by providing accurate data analysis and insightful reports.
  • Proactively identified areas of improvement within the administrative function, proposing innovative solutions that led to positive change.
  • Managed approximately 30 incoming calls from various customers and schedule over 50 inspection appointments.

Securities Operations Service Specialist

Bank of America
10.1990 - 08.2017
  • Improved operational efficiency with thorough reviews of daily trade activities, reconciliations, and corporate action events.
  • Enhanced client satisfaction by efficiently resolving trade discrepancies and settlement issues.
  • Maintained high levels of data integrity within internal databases by conducting routine quality control checks on all entries related to securities transactions.
  • Increased accuracy in reporting through careful review and validation of financial data inputted into various systems.
  • Reduced operational risks by diligently monitoring failed trades and addressing them promptly.
  • Ensured compliance with regulatory requirements by meticulously maintaining accurate records of securities transactions.
  • Expedited asset transfers by collaborating closely with counterparties, custodians, and clients to resolve discrepancies.
  • Achieved a higher level of client service excellence through consistent communication regarding transaction statuses, issue resolutions, or other pertinent information required during the course of daily operations.
  • Optimized workflow processes through regular audits of operational procedures, identifying areas for improvement.
  • Upheld a strong commitment to client confidentiality and security by adhering strictly to industry best practices and regulations regarding the handling of sensitive information.
  • Demonstrated commitment to continued professional development by regularly attending industry conferences, seminars, and workshops relevant to the field of securities operations services specialist roles.
  • Facilitated smooth securities settlements by timely execution of instructions for cash and positions movements.
  • Collaborated with internal departments such as sales, trading desks, and compliance to ensure seamless end-to-end processing of securities transactions.

Education

Some College (No Degree) - Finance

St. Edward's University
Austin, TX

High School Diploma -

Business And Management Center
Dallas, TX
05-1978

Skills

  • Scheduling and planning
  • File organization
  • Policy enforcement
  • Document management
  • Teamwork
  • Multitasking and time management
  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Verbal and written communication
  • Document and file management

Certified Securities Operations Professional

Performed financial risk assessments and studied banking and financial market trends to prepare activity and progress reports to management.  Knowledge of banking and securities products and services. Knowledge and trained in Federal Reserve U.S. Savings Bonds and Treasury Notes. Experienced in the financial services industry working with high-end clients. 

Timeline

Operations Administrative Assistant

City of Dallas
05.2022 - Current

Securities Operations Service Specialist

Bank of America
10.1990 - 08.2017

Some College (No Degree) - Finance

St. Edward's University

High School Diploma -

Business And Management Center

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