Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Browne

Bluefield,WV

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

19
19
years of professional experience

Work History

Patient Access Representative

Princeton Community Hospital
Princeton, WV
03.2003 - 07.2007
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Created new patient accounts in EMR system as needed.
  • Assembled registration paperwork and placed identification bands on patient.
  • Assisted with scheduling outpatient appointments.
  • Actively participated in team meetings and training sessions.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Greeted patients and visitors in a courteous and professional manner.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Explained policies, procedures and services to patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Collected co-pays and other payments from patients at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Insurance Verification Specialist

Princeton Community Hospital
Princeton, WV
03.2003 - 07.2007
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
  • Navigated through multiple online systems to obtain documentation.
  • Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
  • Updated patient and insurance data and input changes into company computer system.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Participated in training sessions on new software programs used for verification purposes.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Contacted patients to confirm demographic information and communicate financial responsibilities.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Arranged hospital admissions for patients as required.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.

Telephone Operator

Quick Connections Answering Service
Greenbelt, MD
03.2000 - 03.2003
  • Greeted callers warmly and asked how they could be assisted.
  • Answered routine questions about telephone and voice mailbox operations.
  • Utilized paging technology within organization to connect quickly with key people.
  • Took messages accurately and delivered them promptly to the intended recipient.
  • Operated telephone switchboard of [Number] employees and routed calls to correct destination.
  • Reported telephone line issues and outages for prompt repairs.
  • Reported any issues that arose during telephone conversations to management for further investigation.
  • Assisted customers with placing orders over the phone.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Answered incoming calls in a professional, courteous and timely manner.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Followed through with customers until their issue was resolved satisfactorily.
  • Handled incoming and outgoing calls according to standard operating procedures.

Telecommunications Supervisor

Doctors Community Hospital
Lanham, MD
02.1988 - 03.2000
  • Answered incoming calls from customers and provided information about services, products, billing, and technical support.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Observed signal lights on switchboards and dialed or pressed buttons to make connections.
  • Performed routine maintenance on telephone equipment.
  • Followed up with customers after resolving their issue to ensure satisfaction.
  • Completed connections between callers, departments and professionals.
  • Answered routine questions about telephone and voice mailbox operations.
  • Operated telephone switchboard of [Number] employees and routed calls to correct destination.
  • Utilized problem solving skills to investigate and resolve complex customer inquiries.
  • Evaluated information provided and worked with customers to provide best possible solutions.
  • Assisted individuals with hearing difficulties with using assistive services to complete calls.
  • Developed a comprehensive knowledge of telecommunications products and services.

Education

High School Diploma -

Duval High School
Lanham, MD
04-1968

Some College (No Degree) - Education

Bluefield State College
Bluefield, WV

Skills

  • Appointment Scheduling
  • Registration and Admissions
  • Insurance Verification
  • Insurance Company Knowledgeable
  • HIPAA Compliance
  • Problem-Solving
  • Pre-Admission Requests
  • Quality Assurance
  • Customer Service
  • Scheduling Diagnostic Procedures
  • Registration Management
  • Financial Procedures Adherence
  • Multitasking and Organization
  • Payment Processing
  • Phone and Email Etiquette
  • Patient Registration
  • Eligibility Determination
  • Fee Collection
  • Flexible Schedule
  • Team Leadership

Timeline

Patient Access Representative

Princeton Community Hospital
03.2003 - 07.2007

Insurance Verification Specialist

Princeton Community Hospital
03.2003 - 07.2007

Telephone Operator

Quick Connections Answering Service
03.2000 - 03.2003

Telecommunications Supervisor

Doctors Community Hospital
02.1988 - 03.2000

High School Diploma -

Duval High School

Some College (No Degree) - Education

Bluefield State College

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