SHARON BRUNK
SPANAWAY,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Family Services Advisor
Weeks Funeral Homes
01.2023 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assist families pre-pare for their final disposition.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key clients.
Store Manager
Mattress Firm
04.2020 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
National Vision, Vista Optical
11.2011 - 04.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Education
Associate of Science - Business Administration
Clover Park Technical College
Lakewood, WA06.2011
Skills
- Team Communication
- Quality Assurance
- Referral Coordination
- Operational Oversight
- Scheduling Medical Appointments
- Coaching and Mentoring
- Building Morale
- Industry Trends
- Report Preparation
- Leading Meetings
- Interviewing Individuals
- Quality Patient Care
- Home Visits
- Personnel Management
- Phone Screens
- Attendance Documentation
- Providing Resources
- Independent Thinking
- Patient Records
- Customer Experience
- Ability To Travel
- Presentation Skills
- Drive Sales
- Work Ethic
- Sales Goals
- Retail Management Experience
WA Srate Insurance License (L&D)
Lic #LIC209923
Timeline
Family Services Advisor
Weeks Funeral Homes
01.2023 - Current
Store Manager
Mattress Firm
04.2020 - 01.2023
Store Manager
National Vision, Vista Optical
11.2011 - 04.2020
Associate of Science - Business Administration
Clover Park Technical College
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