Summary
Overview
Work History
Education
Skills
Timeline
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SHARON BRYANT

Aldie,VA

Summary

Customer service professional with experience working in a fast-paced environment. Combination of interpersonal, analytical, and leadership skills with the ability to adapt to a constantly changing environment. Skilled at building a rapport with diverse individuals, while handling complex issues. Able to effectively communicate with others to provide resolution with every interaction while working as a team player.

Overview

10
10
years of professional experience

Work History

Flight Attendant

United Airlines
10.2022 - Current
  • Ability to adapt/respond to different types of customer-facing scenarios.
  • A passion to serve with optimism and positivity.
  • Direct engagement with customers through outstanding interpersonal skills, good judgment and ability to resolve issues with understanding, compassion, and grace.
  • Influence customer loyalty through excellent service.
  • Represent United with pride and distinction
  • Dependability and timeliness are critical to success in this role and to operating our schedule and meeting customer expectations.
  • Consistent track record of working independently as well as a part of the team.


Flight Attendant

PSA Airlines
11.2017 - 10.2022
  • Sets a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
  • Handles a wide variety of situations while in continuous contact with the public
  • Works independently or as part of a team without supervision
  • Ensures the safety and comfort of customers
  • Provides leadership by responding to a variety of emergency and non-emergency situations
  • Works in climates and locations across the country and work variable shifts

Customer Support Analyst

REVOLUTION TECHNOLOGIES
07.2016 - 03.2017
  • Provides Level I customer and technical support for all Discovery Education's school, district and home-school digital service offerings
  • Provides account, website, and technical support via phone, e-mail, twitter, chat and blog to customers such as teachers, school or district administrators, and regional educational partners, etc.
  • Provides support to internal teams within the Discovery Education division by supporting various initiatives run by Discovery Education
  • Acts in a renewal assurance role by providing excellent customer service at all times, accurately activating service licenses for schools and districts, and placing calls to the purchasing entity to ensure a successful service launch.

Customer Support Analyst

ORACLE
09.2014 - 06.2015
  • Received, triaged, and routed incoming customer calls and Corporate Support Center dispatched calls
  • Solved problems with customers regarding their technical challenges, which may include remote assistance, trouble shooting, assisting in programming the MICROS product to the customer specifications, and other technical support
  • Answered incoming calls in a timely manner and attempted resolution using available resources
  • Escalated unresolved cases and made follow up calls to ensure customer satisfaction

Education

Bachelor of Science - Computer Science

University of Maryland - Eastern Shore
Princess Anne, MD
05-2012

Skills

  • Passionate about customer service
  • Reliable and flexible
  • Able to muti task and handle stress
  • Competent in complaint resolution
  • Excellent organizational and time management skills
  • Able to take initiative and lead others

Timeline

Flight Attendant

United Airlines
10.2022 - Current

Flight Attendant

PSA Airlines
11.2017 - 10.2022

Customer Support Analyst

REVOLUTION TECHNOLOGIES
07.2016 - 03.2017

Customer Support Analyst

ORACLE
09.2014 - 06.2015

Bachelor of Science - Computer Science

University of Maryland - Eastern Shore

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SHARON BRYANT