Sharon Buechele
Aylett,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Front Desk Administrator
Dr. Joel Butterworth
Ashland, VA
03.2021 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed and processed all insurance claims in a timely manner.
- Verified patient information, including insurance coverage, to ensure accuracy of billing.
- Maintained accurate records of all claim submissions and follow-ups with insurers.
- Prepared monthly reports for management on the status of pending claims.
- Conducted regular audits of account receivables to ensure accuracy and timeliness of payments from insurers.
- Assisted patients with inquiries regarding their bills or payment plans as needed.
- Submitted claims to insurance companies.
- Performed insurance verification, pre-certification and pre-authorization.
Front Desk Administrator
Dr. Nola Harrington DDS
Ashland, VA
11.2019 - 03.2021
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Prepared and distributed correspondence, reports, and other documents.
- Maintained updated records of customer interactions and transactions.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Drafted, submitted, and tracked claims for reimbursement from insurance companies.
- Assisted patients with understanding their dental insurance coverage options.
- Analyzed rejected claims and identified errors in order to re-submit them for payment.
- Generated reports detailing the status of outstanding accounts receivable balances.
- Performed data entry into electronic health record systems for accurate claim submissions.
Front Desk Administrator/Dental Assistant
Dr. Salvatore Defilippo DDS
Hamden, CT
01.2003 - 07.2019
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Prepared and distributed correspondence, reports, and other documents.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Organized mail distribution in accordance with established guidelines.
- Generated monthly reports summarizing sales activity within the department.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Education
Medical Assisting
Branford Hall Career Institute
Branford, CTBachelor of Arts - Management/Marketing
Anderson University
Anderson, INEMT
Yale New Haven Hospital Center for EMS
New Haven, CTSkills
- Bookkeeping & Filing
- Patient schedule management
- Dental records management
- Knowledgeable in Easy Dental and Dentrix
- Disinfecting rooms and equipment
- Team management and supervision
- Payment Transactions
- Billing Statement Management
- Time management skills
- Debt Management
- Customer Account Management
- Payment Processing
- Billing Data Verification
Timeline
Front Desk Administrator
Dr. Joel Butterworth
03.2021 - Current
Front Desk Administrator
Dr. Nola Harrington DDS
11.2019 - 03.2021
Front Desk Administrator/Dental Assistant
Dr. Salvatore Defilippo DDS
01.2003 - 07.2019
Medical Assisting
Branford Hall Career Institute
Bachelor of Arts - Management/Marketing
Anderson University
EMT
Yale New Haven Hospital Center for EMS
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