Sharon Bukowski
Joliet
Summary
Dynamic customer service professional with proven expertise at Quick International, recognized for enhancing customer loyalty through empathetic conflict resolution. Skilled in active listening and critical thinking, I consistently exceeded performance metrics while mentoring new hires. Adept at data entry and maintaining detailed records, I thrive in high-pressure environments, ensuring customer satisfaction and retention.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Quick International
11.2017 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Casino Cage Cashier
Hollywood Casino Joliet
03.2016 - 11.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
Customer Service Representative
Network Global Logistics
12.1997 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree -
Morton JR College
Cicero, ILHigh School Diploma -
Morton West High School
Berwyn, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Quick International
11.2017 - 07.2025
Casino Cage Cashier
Hollywood Casino Joliet
03.2016 - 11.2017
Customer Service Representative
Network Global Logistics
12.1997 - 07.2015
No Degree -
Morton JR College
High School Diploma -
Morton West High School
Similar Profiles
Gabriel ChaconGabriel Chacon
Logistics Specialist at QUICK INTERNATIONAL COURIERLogistics Specialist at QUICK INTERNATIONAL COURIER
Mariana KubinekMariana Kubinek
Customer Relations Manager at Quick International CourierCustomer Relations Manager at Quick International Courier
IMALINGAT SUZANIMALINGAT SUZAN
Financial and Administrative Accountant at Global international Services Ltd (GISL)Financial and Administrative Accountant at Global international Services Ltd (GISL)
Soila ContrerasSoila Contreras
Registration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLCRegistration/Front Desk Receptionist at International Dental Joliet/Dynasty Dental PLLC
NICHOLAS J. DISPENZANICHOLAS J. DISPENZA
Area Sales Manager at Performance FoodserviceArea Sales Manager at Performance Foodservice