Sharon Campbell

• Cross-trained and assisted with volume reduction of Wells Fargo Credit Cards and Wells Fargo Automotive credit reporting.

• Delegated as team Subject Expert Matter for Automated Consumer Dispute Verifications (ACDV).

• Trained new employees, coached and followed-up side-by-side with existing employees (13) and assisted employees with procedural and policy questions and changes.

• Facilitated onboarding for new employees as part of their transitional learning after new hire.

• Collaborated with Learning & Development on the development of curricula in conjunction with changes to the department.

• Facilitated bi-weekly project meetings to promote team members’ knowledge of new procedures and policies.

• Managed prioritized department projects simultaneously and consistently, maintaining above quality scores in regular job duties.

• Collaborated with management staff on new policy and procedures, as well as coordinated job duties to meet deadlines and assisted in developing online course material and training classes.

• Utilized intra-office business systems and resources, such as Fidelity/Black Knight/CPI Reflections, E-Oscar, Global Electronic Management System (GEM), Imaging and Management Platform (ICMP), SharePoint, AACER, FDR, Hogan, SAS, IRRIS, Nexidia, CDRSP (PEGA), and Web Direct.

• Employed advanced productivity and quality skills by efficiently utilizing procedures and policies, to help customers remedy inefficiencies on their credit report.