SHARON CAMPEAU
SHEPHERD,MI
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
20
20
years of professional experience
Work History
DISPATCHER
LandStar
JACKSONVILLE, FL
11.2010 - Current
- Ensured compliance with safety regulations and company policies.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
Line Supervisor
Signature Brands LLC
OCALA, FL
05.2007 - 08.2010
- Ensured all employees were trained in safety protocols and procedures.
- Monitored production flow for quality assurance purposes.
- Enforced company policies and procedures to maintain a safe working environment.
- Provided guidance, support, and direction to team members when needed.
- Conducted performance evaluations on staff members and provided feedback.
- Organized workflow to meet daily production goals.
- Resolved personnel issues with tact and diplomacy.
Dental Front Office Receptionist
DR NAZ
PALM COAST, FL
08.2004 - 07.2006
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Verified patient information to ensure accuracy of records.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Provided administrative support to dental staff including filing and data entry.
- Maintained inventory of office supplies and ordered new materials when needed.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
Education
Associate of Arts - PHYSIOLOGY.
UNIVERSITY OF PHOENIX
Phoenix, AZ03-2015
Skills
- Data Entry
- Dispatch Coordination
- Schedule Management
- Work Order Management
- Customer Relations
- Service Coordination
Timeline
DISPATCHER
LandStar
11.2010 - Current
Line Supervisor
Signature Brands LLC
05.2007 - 08.2010
Dental Front Office Receptionist
DR NAZ
08.2004 - 07.2006
Associate of Arts - PHYSIOLOGY.
UNIVERSITY OF PHOENIX