Sharon Carlo
Flanders,USA
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manager
Amazon
03.2020 - Current
- Manage the overall safety, quality, performance, customer experience, and people development for newly launched delivery station operations spearheading quality, process change, and other lean initiatives to exceed the business plan
- Manage delivery of Amazon orders direct to the customers with ever-rising volume and complexity, delivering 40K+ packages daily with 175+ route
- Delivery station is constantly top shop and ranked in the 10 ten in the east
- Drive continuous cost and process improvement programs while maintaining positive working relationships with Delivery Service Partner’s and operations leadership with the network
- Reviews the work forecasts and volume goals and plans shift-by-shift productivity requirements to meet overall building objectives, achieve customer promise expectations and ensure accuracy and quality
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Marketing Assistant
Millennium International Textile Inc
03.2019 - 02.2020
- Assist with coordinating the general activities of the transportation component of the company, to effectively collect or pick up consignment, collection box sites, fundraisers or credential products
- Assist with developing and implementing strategies to collect 250,000 pounds of credential clothing per month, obtain new contracts to purchase consignment clothing, shoes, toys and new merchandise to maintain facility production goals and sales goals of the clothing collection
- Research and solicit various organizations by cold calling to acquire new contacts for fundraisers
- Coordinated all monthly fundraisers with contacts acquire
- Maintain regular contact with current vendors to schedule pick-ups of merchandise as requested
- Managed all drivers, implemented new company training manual, and maintained weekly schedule
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Market Director/Store Manager/Market Trainer
J. Crew
08.2001 - 02.2019
- Oversee all human resource duties, including the recruiting, interviewing and new hire orientation within market of stores consisting of 6 stores
- Played a pivotal role in driving organizational change by effectively communicating new strategic direction to team members and stakeholders throughout the business.
- Accountable and responsible for the ordering of key selling items using sap retail systems
- Championed creative problem-solving techniques within the team, leading them towards developing innovative solutions addressing current issues/challenges faced by the organization.
- Developed comprehensive training programs for new hires, ensuring a skilled workforce capable of achieving business objectives.
- Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
- Leveraged data-driven insights to optimize pricing strategies, resulting in increased profitability.
District Manager
Abercrombie & Fitch
05.1999 - 07.2001
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Bachelor of Science - Operations Management
East Carolina University
Skills
- Leadership and management training
- Cost control and avoidance
- Excellent memory and attention to detail
- Operations analysis and inventory planning
- Business growth strategy
- Recruiting and staffing initiatives
- Bridge metric gaps on daily and weekly reports
- Analyze data and deep dive to achieve results
- Problem-Solving
- Team Leadership
- Operations Management
Timeline
Operations Manager
Amazon
03.2020 - Current
Marketing Assistant
Millennium International Textile Inc
03.2019 - 02.2020
Market Director/Store Manager/Market Trainer
J. Crew
08.2001 - 02.2019
District Manager
Abercrombie & Fitch
05.1999 - 07.2001
Bachelor of Science - Operations Management
East Carolina University
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