Sharon Carlson
Rush City,MN
Summary
Accomplished operational leader with a progressive industry background and a decisive leadership style. A strategic product owner with a keen aptitude for change management and a forward-thinking system mindset. Thrives on challenges and maintains a laser focus on meeting the demands of growth and enhancing the customer experience. Proven track record of delivering exceptional results and driving organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Director
UnitedHealth Group
08.2021 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to ensure organizational readiness.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations impacting member experience by fostering deep professional relationships throughout the enterprise
- Supported executives through prioritizing strategic initiatives.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
Business Process Consultant
UnitedHealth Group
06.2012 - 08.2021
- Market engagement with health plan CEOs to analyze Part C and D Star ratings impact, initiate remediation projects, and facilitate solutions to improve member experience for Medicare / Medicaid beneficiaries
- Analysis of STARs performance from Complaints to Medicare, developing custom data visualization tools to improve data accuracy and speed to delivery
- Served and mentored Culture Ambassador, Diversity & Inclusion, and Learning & Development teams.
Continuous Improvement Manager
Medtronic
10.2007 - 06.2012
- Leadership of DMAIC projects with high customer and fiscal impact across pre-clinical research / surgical environment
- Trained 200 employees and mentored (9) Green Belts in DMAIC/continuous improvement efforts to reduce costs and implement systematic problem solving, collectively saved over $100k in the first year
- Collaboratively wrote and edited SOPs within regulatory requirements in accordance with existing (235) SOPs, ensuring process compliance with FDA, USDA, IACUC, and GLP regulations, including ISO 13485, 21 CFR Part 11
Human Resources Manager
YWCA Of Minneapolis
01.2006 - 10.2007
- Consulted with managers to resolve complex and confidential issues within organizational policy and procedures
- Created and delivered organizational development and training strategies to produce impactful results in employee growth to support the mission
- Developed full-cycle, organization-wide recruiting strategy and process with applicant tracking system for improved sourcing, screening, and employee selection processes.
Education
MA - Organizational Leadership
University of Northwestern
2007
BS - Management
Cardinal Stritch University
2005
Skills
- Data Analysis / Visualization
- Policy and Procedure Development
- Cost Savings and Reduction
- Power BI, Tableau, SQL
- Process Improvement
- Microsoft Office
- Word, Excel, PowerPoint, Access, SharePoint, Teams
- Project Management
- Critical Thinking
- Executive Presentations
- Strategic Leadership
- Managing Operations and Efficiency
Certification
Certified Quality Auditor, ASQ (2012)
Change Acceleration Process, Medtronic (2011)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Associate Director
UnitedHealth Group
08.2021 - Current
Business Process Consultant
UnitedHealth Group
06.2012 - 08.2021
Continuous Improvement Manager
Medtronic
10.2007 - 06.2012
Human Resources Manager
YWCA Of Minneapolis
01.2006 - 10.2007
MA - Organizational Leadership
University of Northwestern
BS - Management
Cardinal Stritch University
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