Hi, I’m
Sharon Carter
Zachary,LA
Summary
Enthusiastic and personable administrative assistant with over 15 years of successful experience in office administration and customer support. Recognized consistently for performance excellence and contributions to success. Strengths in communication and problem-solving backed by training in customer relations.
Overview
21
years of professional experience
Work History
Hancock Whitney BankZachary, LA
Teller
02.2019 - 03.2020
Job overview
- Exceeded quarterly sales goal in my first week on the job.
- Works to build client relationships through quality, personalized client interactions based on 5-star customer service, according to company standards.
- Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
- Educates clients on digital solutions such as mobile, online, and ATM offerings all centered around convenience.
- Refers clients to internal business partners when non-financial client needs are discovered.
- Assist with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the teller station with supplies and cash, and balancing the teller window/financial center.
- Assist in managing operational loss within a financial center to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
- Images proof work through branch capture machine to include reviewing work and making corrections.
- Performs research for clients as issues arise.
Jackson Hewitt Tax ServicesZachary, LA
Receptionist
01.2018 - 04.2018
Job overview
- Welcome visitors by means of greeting them in person or on the telephone, answering or referring inquiries.
- Answer multi-telephone lines and routing calls accordingly.
- Make bank deposit runs.
- Set appointments in the system.
- Maintain the cleanliness of the entire office and keep supplies well stocked.
- Conduct call reminders, generate call campaigns and enter complete notes for all calls made.
Full Scale ConstructionMaurepas, LA
Accounting Assistant
06.2015 - 09.2017
Job overview
- Responsible for A/P A/R, including data entry and generating checks using QuickBooks Pro.
- Enter new employees, deductions, direct deposit and garnishments adjustments.
- Process bi-weekly payroll, payroll tax deposits and prepare quarterly tax returns.
- Generate customer invoices, record and prepare47 all cash receipts for bank deposits.
- Prepared all administrative correspondence.
Webb CountertopsBaton Rouge, LA
Inside Sales Representative
10.2012 - 05.2015
Job overview
- Answer multi-line telephone system.
- Build rapport with clients through friendly, engaging communication.
- Work with clients to find what they want, create solutions and ensure a smooth sales process.
- Responsible for handling customer inquiries promptly and effectively.
- Follow up with clients during installation and after installation to ensure every question is answered and every need has been met.
- Cold calling new potential clients, client business referrals, or web leads.
Oracle Gas, LLCBaton Rouge, LA
Administrative Assistant
02.2012 - 08.2012
Job overview
- Enter coded invoices into Roughneck Oil & Gas Accounting Program.
- Open and properly distribute large volume of incoming mail.
- Answer multi-line telephone system and take accurate messages.
- Order office supplies, run office errands daily.
Fidelity Finance, IncZachary, LA
Loan Processor/Collector
10.2011 - 02.2012
Job overview
- Process loan applications and submit to manager for approval.
- Close approved loans and go over loan terms with customer.
- Collect on all accounts.
- Take customer payments and balance cash drawer daily.
Mary Sue Stages, CPA, APAC, LA
Office Manager
05.2007 - 08.2010
Job overview
- Perform complex and specialized work related to the preparation, processing, and maintenance of payroll and payroll tax returns.
- Prepare contracts for various engagements including audits, reviews, and compilations in accordance with the Louisiana Legislative Auditor.
- Prepare annual tax documents such as W-2, W-3, 1099, 1096, etc.
- Prepare commercial and residential lease agreements.
- Maintain the highest level of confidentiality.
V's Holding CorpBaton Rouge, LA
Exec. Assistant to CEO
04.2003 - 05.2007
Job overview
- Maintain the General Ledgers for 7 entities in conjunction with CPA; Provide financial documentation, reports and statements, investigate questionable findings, locate and correct posting errors, and enter recommended AJE's.
- Handle accounts payable for all 7 entities.
- Process payroll and submit quarterly payroll reports for each entity.
- Work on projects specific to the President and Debenture Holders.
- Manage all reports tracking vacation, sick and holiday time.
- Update and preserve records of personnel transactions such as hires, promotions, transfers and terminations.
- Research insurance benefits annually to offer quality coverage and low premiums to employees.
Town & Country AmusementsBaton Rouge, LA
Administrative Assistant
08.2001 - 04.2003
Job overview
- Responsible for verifying all cash/coin from gaming machines, answer phone, generate reports for weekly meetings.
Union Planters BankBaton Rouge, LA
Lead Teller
08.1999 - 08.2001
Job overview
- Supervise 7 tellers as well as train for system updates.
- Cross-sell banking services and products to clients.
- Enter overrides and assist tellers in addressing complex customer questions.
- Give approvals for certain transactions when needed.
- Partner with service manager on completing control tasks in a timely manner.
- Perform daily and monthly audits on all cash vaults and ATM.
- 3 of 3.
Education
Baton Rouge Community CollegeBaton Rouge, LA
Recently Enrolled For Certificate from Technical Studies in Customer Service
Skills
- Microsoft Office Suite proficiency
- Quickbooks Pro proficiency
- Outstanding customer service skills
- QuickBooks Pro
- Pleasant and positive attitude
- Data entry
- Problem resolution
- Meticulous attention to detail
- Cash handling expertise
- Dedicated team player
- AP/AR
- Compensation/payroll/Accounting
- Multi-line telephone system
- Relationship development
Meal delivery volunteer
Volunteer by distributing food and meals to those most in need during the pandemic.
Timeline
Teller
Hancock Whitney Bank
02.2019 - 03.2020
Receptionist
Jackson Hewitt Tax Services
01.2018 - 04.2018
Accounting Assistant
Full Scale Construction
06.2015 - 09.2017
Inside Sales Representative
Webb Countertops
10.2012 - 05.2015
Administrative Assistant
Oracle Gas, LLC
02.2012 - 08.2012
Loan Processor/Collector
Fidelity Finance, Inc
10.2011 - 02.2012
Office Manager
Mary Sue Stages, CPA, APAC
05.2007 - 08.2010
Exec. Assistant to CEO
V's Holding Corp
04.2003 - 05.2007
Administrative Assistant
Town & Country Amusements
08.2001 - 04.2003
Lead Teller
Union Planters Bank
08.1999 - 08.2001
Baton Rouge Community College
Recently Enrolled For Certificate from Technical Studies in Customer Service
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