Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sharon Caskey

Lindenwold,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 28 plus years of Healthcare Finance, Account Receivable Management, Process Improvement Six Sigma Yellow Belt.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Home Care Scheduling Supervisor

Aleph Home Care Of Southern New Jersey
Cherry Hill, NJ
01.2024 - Current
  • Developed and maintained accurate schedules for staff, including vacation and sick days.
  • Trained new employees on scheduling systems and processes.
  • Analyzed data to identify trends in staffing needs and make recommendations accordingly.
  • Provided guidance to subordinates on scheduling matters as needed.
  • Ensured that all shifts were adequately staffed according to operational requirements.
  • Responded quickly and effectively to customer inquiries about availability of staff.
  • Managed schedules of team of 75 personnel to keep shifts properly staffed.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Seamless Access Representative-Call Center

Jefferson Health New Jersey
Cherry Hill, NJ
10.2021 - 07.2022
  • Greeted customers, answered inquiries and provided assistance in a professional manner.
  • Researched customer accounts to provide accurate information regarding account status.
  • Maintained customer records by entering data into the company database system.
  • Responded to customer complaints in a timely manner, resolving issues promptly and efficiently.
  • Verified customer identity before granting access to accounts or services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Compiled information from patients and caregivers or family members to identify care concerns.

Bariatric Navigator-General Surgery

Jefferson Health New Jersey
Cherry Hill, NJ
07.2021 - 07.2022
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Provided information and guidance to clients on how to access services and resources.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Actively listened to clients in order to identify their needs and provide effective solutions.

Accounts Receivable Coordinator/Supervisory Specialist

Virtua Health
Marlton, NJ
01.1997 - 07.2021
  • Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
  • Provided administrative support to Accounts Receivable department staff members as needed.
  • Identified areas where changes could be implemented to improve efficiency in the Accounts Receivable process.
  • Developed strategies for improving collection efforts while maintaining positive relationships with clients
  • Developed strategies for improving collection efforts while maintaining positive relationships with clients.
  • Organized and entered field data into EPIC
  • Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
  • Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
  • Streamlined operations to achieve new efficiencies, improve on-time collections and reduce invoice processing time
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Researched and prepared reports required by management or governmental agencies.
  • Provided guidance and direction to team members in order to meet organizational goals.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Analyzed data from various sources to identify trends and areas for improvement.
  • Assisted in recruitment processes including interviewing potential candidates.
  • Identified opportunities for process optimization within the department.
  • Maintained open communication channels with other departments.
  • Managed 39-person team of AR Reps and Team Leads focused o and delivered insight and assistance on task prioritization.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

High School Diploma -

Sterling High School
Somerdale, NJ
06-1988

Accounting and Business Management

Camden County College
Blackwood, NJ

Skills

Certified PAt

  • Microsoft Excel
  • HIPAA Compliance
  • Account Monitoring
  • Automated Account Review
  • Account Investigation
  • Report Writing
  • Self Motivation
  • Team Collaboration
  • Attention to Detail
  • Billing dispute resolution
  • Relationship Building
  • Decision-Making
  • Bill processing
  • Professional Demeanor
  • Team building
  • Insurance Company Communication
  • Interpersonal Skills
  • Microsoft Office
  • Continuous Improvement

Certification

  • Certified Patient Accounting Technician
  • Business Technology
  • Leadership/Management Program (Dale Carnegie)
  • Six-Sigma Yellow Belt Trained and Coached

References

References available upon request.

Timeline

Home Care Scheduling Supervisor

Aleph Home Care Of Southern New Jersey
01.2024 - Current

Seamless Access Representative-Call Center

Jefferson Health New Jersey
10.2021 - 07.2022

Bariatric Navigator-General Surgery

Jefferson Health New Jersey
07.2021 - 07.2022

Accounts Receivable Coordinator/Supervisory Specialist

Virtua Health
01.1997 - 07.2021

High School Diploma -

Sterling High School

Accounting and Business Management

Camden County College

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