Sharon Cato
Florence,SC
Summary
Looking to obtain the Entry Level position with a company that allows me to use as well as develop my Customer Service Skills, Listening, Communication, Document Management , Microsoft Programs ,Problem Solving,and,Security. Skills in areas such as recruitment, policy implementation,sales,marketing, medical, transportation, Records and employee relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Signal Greenville Spartanburg Security
Florence, SC
02.2024 - 09.2024
- Monitor, check in and out all visitors with a daily log, including the name, model, make, and tag of vehicles. Name of personnel to call and verify visit. Check employees for badges in their vehicles. Patrol the yard every hour for suspicious activity, emergencies, accidents, reports, and take pictures in different locations on site.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Eligibility Specialist
Apple one Employment Agency/SCDHHS
Florence, SC
05.2024 - 08.2024
- I reviewed applications for Medicaid with the state of South Carolina. Check income, citizenship, Social Security numbers, persons in the household, and a resident of South Carolina. Using Excel, Word, PowerPoint, Customer Management Software, and multitasking.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews over the phone with applicants to determine their eligibility for assistance programs.
Career Development Specialist
EmployReward Solutions, Inc
Florence, SC
05.2023 - 12.2023
- Company Overview: EmployRewardSolutions is Federally Contracted
- Call Center Environment - make calls to SSI and SSDI beneficiaries to implement the Ticket to Work program and enrollment. Create simple resumes, getting hired accounts, individual work plans, and perform interest assessments. Ticket to Work was designed by the Social Security Administration.
- Conducted career assessments and developed individualized action plans to assist clients in their job search process.
- Provided one-on-one counseling sessions to discuss career goals, interests, and skills.
Switchboard Operator (PRN)
Medical University of South Carolina
Florence, SC
08.2022 - 08.2023
- Health Customer Services, Patient's Lookup, Implement Hospital's Rules, Communicate with Hospital Staff, and the Public.
- Respond to all Emergency Alerts and follow the HIPAA Laws.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
Administrative Assistant
AppleOne Employment/DHEC
Florence, SC
11.2022 - 04.2023
- Environmental Customer Services, implementing application processes and fees, data entry, using Microsoft Office, scanning, filing, answering phones, reviewing documents for accurate and detailed information, and ensuring confidentiality.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Dispatcher/Driver
Pee Dee Regional Transportation Authority
Florence, SC
09.2021 - 10.2022
- Public Transportation Services for the Pee Dee Region, Customer Service, Scheduling Passengers for Transportation to doctor appointments, shopping, work, and Hair Salon.
- Driving Routes, Microsoft Office, Data Entry, Filing, kept records accurate and up to date with confidential information.
- Updated records of driver locations, delays, and cancellations.
Claims Processor
Blue Cross Blue Shield
Florence, SC
08.2020 - 09.2021
- I reviewed veterans' medical claims for complete and accurate information.
- Data Entry Electronic on CMS 1500 forms processing 120 claims in an 8-hour shift.
- Researched patients' and healthcare providers' information for details and accuracy, and kept it confidential.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
Owner Operator of a 26FT Straight Truck
Sub Contractor/Courier Express
Columbia, SC
11.2018 - 06.2020
- I was a subcontractor with Courier Express. I drove a 26ft box truck delivering FedEx packages to the United States Post Offices in Columbia, SC, and surrounding areas.
- Loaded freight at the warehouse, scanned labels, checked inventory on pallets, and shrink wrapped. Customer service, offload freight, and postmaster would sign.
Material Handler/Forklift Operator
Otis Elevator Company
Florence, US
03.2017 - 02.2019
- Material Handler/Forklift Operator - I scanned and received materials from the warehouse to supply assembly lines.
- I pulled parts as needed from the warehouse for production, using PIV equipment. I used DSI guns, computers, and consistently walked, lifted, bent, and stood for long periods of time.
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
Education
High school diploma -
Wilson High School
Florence, SC06.1982
Skills
- Manufacturing and forklift operator
- Machining
- Courier
- Lean Manufacturing
- Data entry
- Customer Management Software
- Phone Etiquette
- 5S
- Quality Control
- Assembly
- Medical Coding and Billing: less than 1 year
- Word
- Communication skills
- Excel
- PowerPoint
- Outlook
- Analysis skills
- Warehouse experience
- Time management
- Inventory management
- Organization
Certification
CDL B
Timeline
Eligibility Specialist
Apple one Employment Agency/SCDHHS
05.2024 - 08.2024
Security Officer
Signal Greenville Spartanburg Security
02.2024 - 09.2024
Career Development Specialist
EmployReward Solutions, Inc
05.2023 - 12.2023
Administrative Assistant
AppleOne Employment/DHEC
11.2022 - 04.2023
Switchboard Operator (PRN)
Medical University of South Carolina
08.2022 - 08.2023
Dispatcher/Driver
Pee Dee Regional Transportation Authority
09.2021 - 10.2022
Claims Processor
Blue Cross Blue Shield
08.2020 - 09.2021
Owner Operator of a 26FT Straight Truck
Sub Contractor/Courier Express
11.2018 - 06.2020
Material Handler/Forklift Operator
Otis Elevator Company
03.2017 - 02.2019
High school diploma -
Wilson High School
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