Sharon Champagne
Wilton,NH
Summary
Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets and moving merchandise with equipment such as forklifts. Offering punctual and reliable nature and 5+ years of experience.
Overview
9
9
years of professional experience
Work History
Senior Order Specialist
EPS Learning LLC
2023.02 - Current
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Streamlined the order process for increased efficiency, implementing a new software system to manage orders.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Developed strong relationships with suppliers, negotiating favorable terms to ensure timely delivery of products.
- Collaborated with sales team members to accurately forecast demand and plan for appropriate inventory levels.
- Minimized order errors by providing clear instructions to warehouse staff and closely monitoring their work performance.
- Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
- Maintained up-to-date knowledge of industry trends, continuously learning about new products or services relevant to our clients'' businesses.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.
- Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Sales Support
School Specialty LLC
2019.02 - 2023.02
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Developed strong relationships with clients through consistent communication and personalized service.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
- Conducted market research to identify emerging trends, competitor activities, and potential growth opportunities.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Assisted customers with sales needs such as inventory and shipping questions.
- Documented customer complaints and completed corrective action requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed and maintained relationships with key accounts and existing customers.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Wrote detailed technical documentation for company products.
Hand Solderer
HW Staffing
2018.04 - 2018.09
- Enhanced product quality by performing detailed soldering tasks on electronic components.
- Improved production efficiency with precise soldering techniques and time management skills.
- Reduced rework rates by diligently inspecting and repairing faulty solder joints.
- Maintained a safe working environment through adherence to safety protocols and proper equipment usage.
- Streamlined assembly processes, implementing lean manufacturing principles for optimal efficiency.
- Assisted in training new hires on proper soldering procedures and best practices.
- Troubleshot and resolved issues with electronic assemblies, ensuring timely completion of projects.
- Provided support to engineering teams, offering valuable input on design improvements for manufacturability.
- Demonstrated proficiency in various types of soldering, including surface mount and through-hole applications.
- Utilized advanced testing equipment to verify product functionality after the soldering process was completed.
- Increased productivity by maintaining clean workstations and organized inventory for easy access to necessary tools and materials.
- Adhered to strict quality control standards, ensuring all work met or exceeded client expectations.
- Participated in continuous improvement initiatives, identifying opportunities for process enhancements in the workplace.
- Consistently met performance targets under pressure while maintaining a strong focus on quality assurance.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Interpreted written assembly drawings and work instructions to properly complete tasks.
- Reworked, repaired, and adjusted cable assemblies and harnesses to meet safety standards.
- Inspected assemblies using microscopes and magnification aides to verify quality and durability.
- Employed mechanical presses, hand tools, and heat guns to assemble and disassemble parts and products.
- Monitored work area and equipment functionality and reported safety issues to management for effective resolution.
- Leveraged micrometers, calipers, and height gauges to prepare and record measurements.
- Input data and specifications into [Software] for recordkeeping and future reference.
- Performed validation builds and engineering sample builds to test products.
- Read blueprints, work orders and production schedules to determine product or job instructions or specifications.
- Verified quality of finished products against company standards, determined grades and identified defective items.
- Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning.
- Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
Production Worker
Airmar
2015.04 - 2018.02
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted with the implementation of lean manufacturing principles, resulting in reduced waste and increased overall efficiency within the production facility.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled and tested various products to meet production requirements and quality control standards.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Adjusted machines to increase productivity for runs.
- Maintained organized work area by cleaning and removing hazards.
Education
GED -
Nashua Adult Learning Center
Nashua, NH08.1992
Skills
- Sales Support
- Order Management
- ERP Systems Experience
- Multitasking Abilities
- Microsoft Office Proficiency
- Logistics Coordination
- Supply Chain Knowledge
- Problem Solving
- Relationship Building
- Process Improvement
- Analytical Thinking
- Organizational Skills
- Quality Assurance
- Adaptability
- Attention to Detail
- Project Management
- Order Processing
- Time Management
- Customer Service
- Product Knowledge
- Technical Support
- Decision Making
- Conflict Resolution
- Team Collaboration
- Data Entry Skills
- Order Tracking
- Safety Practices
- Returns Processing
- Managing Returns
- Tracking Packages
- Deadline Management
- Supply Chain Coordination
- Purchase Order Management
- Work Prioritization
- MS Office
- Dependable and Responsible
- Shipment Tracing
- Order Verification
- Creative Thinking
- ERP Software
- Account Updating
- Product and Service Recommendations
- Information Collection
- Issue Resolution
Timeline
Senior Order Specialist
EPS Learning LLC
2023.02 - Current
Sales Support
School Specialty LLC
2019.02 - 2023.02
Hand Solderer
HW Staffing
2018.04 - 2018.09
Production Worker
Airmar
2015.04 - 2018.02
GED -
Nashua Adult Learning Center
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