SHARON CHARLES
Queens,NY
Summary
- Strategic Chief Human Resources Officer known for productivity and efficient task completion. Adapt quickly to change and excel at developing strategies that align with business goals.
- Leadership Development Impact - reduction of leadership recruitment program timeline by 66% resulted in increased participation by organizational leaders.
- Grew graduate recruitment by 40% of which 15% resulted in middle management growth within 2 years.
- Increase in D&I by 18%
- Training & Development-launched online in-house Training and resource library for all levels in the organization.
- Exemplary Employee Engagement- increased employee retention by 20% by implementing online onboarding and increased manager involvement .
- Developed and implemented programs targeted at identifying competency gaps leading to targeted training resulting in career growth and higher retention
- Developed and implemented KPI system aligned with the company's strategic 3-5 year plan for leaders.
Overview
22
22
years of professional experience
Work History
Chief Human Resource Officer
Amalgamated Security Services Ltd (ASSL)
03.2022 - 06.2024
- Accountable for the HR function of 3000 employees, directing and managing a team of 21 HR professionals, responsible for the HR portfolio of strategies, plans and initiatives designed to deliver the company’s corporate strategic objectives
- Directing and developing a suite of comprehensive Human Resource products, services, policies and programs, building consultative and collaborative relationships for the effective management and utilization of human resources across the entire organization.
HR Manager
Amalgamated Security Services Ltd (ASSL)
04.2021 - 02.2022
- Accountable for developing a comprehensive training program for Operational and Administrative leaders to align with the company’s strategic plan
- To establish metrics to determine the success of the plan with a goal to ensure the continuity and implementation
- To ensure the buy in from leaders and develop the HR training team to provide support and training to the wider organization.
Regional Senior Manager of Human Resources
Clear Harbor
02.2020 - 02.2021
- Held the responsibility for developing and driving the HR strategy to support business growth, including performance management, policy and procedure, talent management and culture
- Management oversight of all Clear Harbor HR personnel on the islands of Dominica, Grenada and Saint Vincent and the Grenadines (SVG).
HUMAN RESOURCE CONSULTANT
Caribbean New Media Group (CNMG)
01.2018 - 08.2019
- Contributed to the Company's development in an advisory capacity across all areas
- Expanded focus beyond traditional operational and transactional role
- Enhanced individual and organizational effectiveness.
HUMAN RESOURCE MANAGER
BG/Shell Trinidad & Tobago
07.2006 - 04.2017
- Responsible for assisting and advising client groups in the management of people and organizational issues
- Oversee recruitment, resource sourcing, retention, performance management, career development policies and guidance, HR policies and processes.
TRAINING AND EDUCATION ADMINISTRATOR
ELEVENTH JUDICIAL CIRCUIT OF FLORIDA
01.2005 - 06.2006
- Responsible for the administration and evaluation of diversified training programs for the Judiciary, Judicial staff and the Administrative Office of the Courts staff
- The Eleventh Judicial Circuit services Miami-Dade County and is the largest in the state and the fourth largest trial court in the nation.
HUMAN RESOURCES AND TRAINING MANAGER
Hilton Hotel Tobago
01.2002 - 11.2004
- Developed and implemented human resource policies and programs to enhance individual and organizational effectiveness, contributing to the development of the Company as a world-class Hospitality Company.
- Provided advisory support across diverse functions, enhancing overall effectiveness
- Assisted line managers in aligning HR strategies, processes and practices with business needs to enhance organizational value.
Education
ED.M. - Psychological Counseling & Education
Teachers College of Columbia University
New York, NY05-1984
Bachelor of Arts - Psychology
College of New Rochelle, The
New Rochelle, NY05-1981
ABD - Counseling Psychology
University of Maryland - College Park
College Park, MDSkills
- Internal Communications
- Organizational Development
- Retention Strategies
- Employee Relations
- Diversity and Inclusion
- Talent management
- Recruitment Strategies
- Onboarding
- Performance Evaluation
- Professional Development
- Onboarding and Orientation
- Career Development
- Succession Planning
- HR policies expertise
- Conflict Mediation
- Interviewing techniques
Accomplishments
- Reduced graduate recruitment assessment center from three (3 days to one(1) day. Resulting in 66% reduction of senior management time away from the business
- Recruited graduates grew from 25% to 40% of employee population. Of that number, 15% was reflected in middle management upon completion of the program. D&I increased by 18%
- Developed and implemented the company's first redundancy plan of reduction of staff by 10% whilst obtaining global company recognition for the level of humanitarian implemented. This earned Recognition for BG Group Chairman awards
- Developed and implemented the first online onboarding & induction for the Trinidad & Tobago BG asset. The template was distributed to the global team to be used to develop various country assets
- Initiated & launched the first group mentorship program which included the involvement of 90% of leadership and gained recognition at the BG Group Chairman Awards
- Developed Training & Resource online library for all judicial staff( Judges & support staff) at the Eleventh Judicial Courts of Florida
- Developed & implemented KPI (Key Performance Indicators) for Leadership team at ASSL
- Developed and implemented training plan based on competency gaps specific to roles for both Administrative and Operational staff
Custom
References available upon request.
Timeline
Chief Human Resource Officer
Amalgamated Security Services Ltd (ASSL)
03.2022 - 06.2024
HR Manager
Amalgamated Security Services Ltd (ASSL)
04.2021 - 02.2022
Regional Senior Manager of Human Resources
Clear Harbor
02.2020 - 02.2021
HUMAN RESOURCE CONSULTANT
Caribbean New Media Group (CNMG)
01.2018 - 08.2019
HUMAN RESOURCE MANAGER
BG/Shell Trinidad & Tobago
07.2006 - 04.2017
TRAINING AND EDUCATION ADMINISTRATOR
ELEVENTH JUDICIAL CIRCUIT OF FLORIDA
01.2005 - 06.2006
HUMAN RESOURCES AND TRAINING MANAGER
Hilton Hotel Tobago
01.2002 - 11.2004
ED.M. - Psychological Counseling & Education
Teachers College of Columbia University
Bachelor of Arts - Psychology
College of New Rochelle, The
ABD - Counseling Psychology
University of Maryland - College Park
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