Sharon Christine Snider
Volga,WV
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Legal Administrative Specialist
Treasury Department/Bureau of the Fiscal Service
05.2016 - Current
- Served as the primary liaison for customers including legal representatives or attorneys-in-fact for living estates, financial institutions and other third-party contacts, providing guidance on purchasing and redeeming securities, ensuring compliance with federal and state regulation, and facilitating the collection of necessary supporting documentation
- Independently analyzed customer requests and supporting evidence to perform various securities transactions for Claims, Redemptions, Non-Administered, Administered Estates, Trust, TreasuryDirect and Marketable securities to establish entitlement and make payment
- Conducted through analysis and reviews of assignments by applying Treasury and Fiscal Service policies and procedures, researching federal regulations in order to identify discrepancies and implement corrective measures to align with our policies and procedures
Accounts Receivable Manager
Ohio Valley University
08.2015 - 05.2016
- Prepared and analyzed daily, monthly, and yearly reports and reconciliations.
- Maintained accurate records of student accounts receivable.
- Assisted students, parents, faculty, and staff with Business Office transactions.
- Imported and posted Financial Aid disbursements to ensure timely processing.
- Contacted delinquent student accounts and sent out letters for payment reminders.
Biometric Technician
Ideal Innovations
12.2013 - 09.2014
- Case management analysis of biometric case files and databases for the Department of Defense and FBI
- Reviewed and processed technical biometric analysis reports
- Acted as the liaison with other agencies regarding biometric data and casework
- Organized and prioritized large volumes of information and calls
- Processed biometric images for entry, search and storage in multiple biometric databases
- Managed submissions and responses of pre-processed biometric files in accordance with inter-agency data sharing
Coordinator of Gift Records Research and Technology
West Virginia Wesleyan College
07.2006 - 12.2013
- Processed gifts (cash, checks, stock, credit cards) by maintaining data and fiscal records
- Recorded outstanding matching gifts
- Acted as liaison between Advancement and the Business office, including establishment of new gift funds, transfer of gifts between funds and monthly and yearly reconciliations
- Compiled and prepared standardized and custom reports to analyze from our database, Raisers Edge
- Sent out monthly 'Friends of' reports and prepared and sent gift receipts and reports
- Maintained accurate and up-to-date constituent records including donor and fund history
- Assisted donors with questions regarding their donations
- Provided database and internet analysis to ensure financial integrity of current and potential donors
- Assisted in training employees in the operation of our software and troubleshooting software problems
Administrative Assistant for Institutional Advancement
West Virginia Wesleyan College
03.2004 - 07.2006
- Processed all mailings for the Institutional Advancement Office
- Greeted and assisted all Institutional Advancement visitors
- Created and ran queries, exports and reports from the Raiser’s Edge software to analyze data
- Assisted with the coordination and staffing of donor events and programs
- Maintained office supplies, received incoming calls and greeted and determined the needs of office visitors and routed each to appropriate staff members
- Supervised and directed the work students and Phonathon callers
Receptionist/Word Processor
Elkins Mountain School
01.2000 - 03.2004
- Ensured confidentiality of client records in compliance with regulations.
- Conducted analysis of client charts for periodic audits to maintain accuracy.
- Supported office manager with daily and monthly operational duties.
Education
Associate Degree -
WVUP
01.2016
Secretarial Associate Certificate -
Salem University
01.1989
Skills
- Good communication skills
- Customer relations
- Information security
- Service standard compliance
- Regulatory compliance
- Research
- Computer proficiency
- Data entry
- Administrative support
Timeline
Legal Administrative Specialist
Treasury Department/Bureau of the Fiscal Service
05.2016 - Current
Accounts Receivable Manager
Ohio Valley University
08.2015 - 05.2016
Biometric Technician
Ideal Innovations
12.2013 - 09.2014
Coordinator of Gift Records Research and Technology
West Virginia Wesleyan College
07.2006 - 12.2013
Administrative Assistant for Institutional Advancement
West Virginia Wesleyan College
03.2004 - 07.2006
Receptionist/Word Processor
Elkins Mountain School
01.2000 - 03.2004
Associate Degree -
WVUP
Secretarial Associate Certificate -
Salem University
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