Sharon Chu
Brooklyn
Summary
Adaptable and results-driven professional.
Offers extensive experience in managing administrative responsibilities and ensuring smooth office operations. Deep understanding of patient care coordination and medical records management. Focused on fostering team collaboration and achieving high standards of service, adaptable to changing needs with reliability and professionalism.
Overview
25
25
years of professional experience
Work History
Office Secretary
Fenton Garage Doors
Brooklyn, NY
01.2017 - 10.2025
- Managed front office operations, ensuring professional communication with clients and vendors.
- Coordinated schedules and appointments for service technicians to optimize daily workflow.
- Maintained accurate records of customer interactions and service requests in database systems.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Assisted in preparing invoices and processing payments, ensuring accuracy in financial transactions.
- Collaborated with management to identify areas for operational improvements within the office environment.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
Assistant Branch Manager
Chase Bank
Brooklyn, NY
03.2006 - 08.2015
- Led branch operations, ensuring adherence to compliance and regulatory standards.
- Mentored team members, fostering professional development and enhancing customer service skills.
- Analyzed branch performance metrics, identifying trends to improve operational efficiency.
- Implemented strategic initiatives that elevated customer satisfaction scores by optimizing service delivery processes.
- Oversaw daily cash management and error resolution processes, maintaining financial accuracy and integrity.
- Collaborated with senior management to develop long-term business plans aligned with organizational goals.
- Developed marketing strategies to promote bank services within the community, driving customer engagement and acquisition.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Bank Teller Supervisor
Washington Mutal Bank
Brooklyn, NY
06.2003 - 01.2006
- Supervised daily operations, ensuring adherence to bank policies and procedures.
- Trained and mentored new tellers on customer service protocols and transaction processes.
- Monitored cash flow and resolved discrepancies to maintain accurate financial records.
- Implemented workflow improvements that enhanced efficiency and reduced transaction time.
- Conducted performance evaluations, providing constructive feedback to team members.
- Analyzed process metrics to identify areas for operational improvement and training needs.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
Dental Assistant
Dr Russel Barbera
Brooklyn, NY
04.2001 - 03.2004
- Assisted in dental procedures by preparing instruments and materials for optimal efficiency.
- Ensured compliance with infection control protocols, contributing to a safe clinical environment.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Managed inventory of dental supplies, optimizing stock levels and reducing waste.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Bank Teller
HSBC Bank
Brooklyn, NY
01.2001 - 05.2003
- Processed customer transactions with accuracy and efficiency to enhance service delivery.
- Managed cash drawer, ensuring compliance with bank policies and procedures.
- Assisted customers with account inquiries, providing solutions to enhance satisfaction.
- Educated clients on banking products, fostering informed decision-making for financial needs.
- Implemented best practices for cash handling, reducing errors and optimizing operational efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
Edward R Murrow
Brooklyn, NY09.2001
No Degree - Liberal Arts
Kingsborough Community College
Brooklyn, NY09.2003
Skills
- Operational efficiency
- Audit preparation
- Budget planning
- Willing to learn
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Languages
cantonese
Native or Bilingual
Timeline
Office Secretary
Fenton Garage Doors
01.2017 - 10.2025
Assistant Branch Manager
Chase Bank
03.2006 - 08.2015
Bank Teller Supervisor
Washington Mutal Bank
06.2003 - 01.2006
Dental Assistant
Dr Russel Barbera
04.2001 - 03.2004
Bank Teller
HSBC Bank
01.2001 - 05.2003
No Degree - Liberal Arts
Kingsborough Community College
High School Diploma -
Edward R Murrow