Sharon C. Ivory
Palm Bay,FL
Summary
Dynamic Regional Healthcare Administrator with a proven track record at ShorePoint Health CHS, enhancing physician satisfaction by 20% through strategic outreach. Skilled in operational analysis and fostering team dynamics, I excel in building integrated care models that prioritize patient engagement and drive market growth.
Overview
12
12
years of professional experience
Work History
Regional Healthcare Administrator
VIPCare/Better Health Group
10.2023 - Current
- Responsible for supervising regional operations, driving market growth, expanding territories, and managing finances
- Currently overseeing the East Coast Florida markets, managing a team of more than 12 primary care physicians, nurse practitioners, and physician assistants, including 10 physical clinics with office managers and over 50 clinical team members
- Responsibilities include:
- Researching and locating areas of need in the Medicare market and senior healthcare
- Scouting and development of properties and buildout of clinical spaces, including spatial design, innovation in clinical needs, efficient layouts, and patient-first prioritization
- Building of clinic management and team members to include culture setting
- Training and onboarding using processes to best standardize clinical and non-clinical operations
- Collaborating with multidisciplinary teams to improve overall patient care
- Supervising the administrative team to deliver consistent coaching and mentoring for improved efficiency
- Building and supporting a care model that capped patient panels at 600 patients per provider, allowing for increased patient and provider satisfaction
- Managing the funding and utilization of 9 million dollars per clinic, with an average of 10 clinics at any time
- Building strong relationships between the team and patients to deliver impactful visits, with patients being seen an average of six times per year
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
Market Director Physician Relations & Outreach
ShorePoint Health CHS
08.2022 - 08.2023
- Responsible for business development, issue resolution, and facilitating a comprehensive physician and clinician integrated network
- Consulted with not only providers, but also the hospital executive administrative team and played a vital role in developing physician relationships within the respective hospital's community
- Selected Achievements
- Developed a comprehensive physician referral program that increased hospital referrals by 30% through targeted outreach efforts and implementation of a user-friendly OR platform
- Managed and resolved issues related to physician satisfaction, resulting in an overall satisfaction score increase of 20% within the physician network
- Collaborated with the executive administrative team to develop and implement a community-based health education program that engaged affiliated and employed physicians, resulting in improved community health outcomes
- Expanded market presence by establishing and maintaining key partnerships within the industry.
- Strengthened brand reputation through consistent messaging and adherence to company values.
- Increased market share by developing and implementing strategic marketing plans.
- Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Conducted market research to discover new leads, opportunities and messaging.
Director of Communications
St. Francis Reflections
01.2021 - 01.2022
- Responsible for developing and implementing internal and external communications strategies in support of St
- Francis Reflections mission, vision and core values
- Selected Achievements
- Planned, implemented, and managed effective advertising strategies to promote SFR programs and services
- Actively researched community demographics, trends and cultural preferences; and developed communications strategies for a wide array of audiences
- Developed, implemented and managed social media strategies
- Managed media buy and placements
- Ensured effective management of the SFR brand through development and management of brand standards
- Facilitated internal communications, including intranet and staff newsletters
- Participated in community activities and presentations on behalf of the organization
Assistant Administrator
Steward Health Care - Florida Market
01.2017 - 01.2021
- Responsible for the overall management of the medical staff services functions, including staffing, budgets, database administration, credentialing, and communications
- Selected Achievements
- Established rapport and maintained open, effective lines of communication with members of the Medical and Allied Health Staff, Medical Staff leadership, Hospital Administration, Hospital Management, staff employees, and related offices and health agencies
- Directed all activities with University of Central Florida Medical Student Program
- Coordinated all continuing medical education activity for the Medical Staff
- Including: development needs assessment, research, working with drug representatives and physician program directors, implementation and evaluation of all programs
Director of Medical Staff Services
Heart of Florida Regional Medical Center/CHS
01.2013 - 01.2017
- Researched and attended job fairs, conferences and other physician recruitment opportunities
- Researched association publications, web sites and other appropriate resources on which to post physician opportunities
- Developed relationships with residency programs
- Directed the successful recruitment of 15 high-performing physicians, increasing patient satisfaction scores by an average of 15% across the board
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Education
Bachelor of Science - Health Service Administration
Barry University
01.2013
Master of Health Administration (M.H.A) -
Webster University
01.2016
Skills
- Community Relations Development
- Integrated Care Management
- Fostering Team Dynamics
- Operational Analysis
- Collaborative Team Management
- Diversity Awareness
- Operations management
- Managed care
- Organizational development
- Healthcare compliance
- Staff training and development
- Quality improvement
- Healthcare marketing
- Credentialing and privileging
- Employee recruitment and hiring
- Administrative staff supervision
- Personnel management
- Utilization management
- Stakeholder coordination
- Teamwork and collaboration
Profile Info - Summary
As a Healthcare Administrator, I specialize in overseeing the strategic delivery of high-quality, cost-effective healthcare services across diverse populations and multiple locations. With over 20 years of experience and a master's degree in Healthcare Administration, I bring a depth of expertise in operational leadership, business strategy, and organizational efficiency. My work is driven by a commitment to enhancing patient outcomes and optimizing healthcare delivery systems. I collaborate closely with physicians, nurses, case managers, and multidisciplinary teams to align clinical excellence with operational effectiveness. Through strategic planning, process improvement, and data-driven decision-making, I ensure that healthcare organizations not only meet but exceed industry standards. Passionate about advancing the healthcare industry, I am dedicated to fostering innovation, improving patient care, and driving sustainable growth in healthcare systems. My goal is to contribute meaningfully to organizations by delivering exceptional value, shaping best practices, and leading initiatives that enhance both patient and provider experiences.
Skills Expertise
- Recruitment
- Community Outreach Care Coordination
- Relationship and team building
- Operational analysis and streamlining
- Collaborative leadership
- Cultural awareness and sensitivity
Timeline
Regional Healthcare Administrator
VIPCare/Better Health Group
10.2023 - Current
Market Director Physician Relations & Outreach
ShorePoint Health CHS
08.2022 - 08.2023
Director of Communications
St. Francis Reflections
01.2021 - 01.2022
Assistant Administrator
Steward Health Care - Florida Market
01.2017 - 01.2021
Director of Medical Staff Services
Heart of Florida Regional Medical Center/CHS
01.2013 - 01.2017
Master of Health Administration (M.H.A) -
Webster University
Bachelor of Science - Health Service Administration
Barry University
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