Sharon Clark
Millville,CA
Summary
Education and Office Professional skilled in motivation for At-risk high school students and employees. Skilled in office management, telephone and sales, collections and record keeping. Excellent english skills in speaking and writing. Strong background in office and educational settings.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional
Shasta Union High School District
2022.10 - Current
- Assist at local High School in Special Education Department
- Individual instruction in mathematics
- Supervision in classroom and at school events and recesses
- Have completed all Keenan Training Videos 2022, 2023, and 2024.
Cashier
Walmart Redding CA
2023.10 - 2024.06
- Customer Service Representative
- Assisted customers with purchases and information on location of merchandise
- Trained in cash handling and customer service.
Paraprofessional
Shasta County Office Of Education Redding, CA
1989.09 - 2012.06
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Reported on student progress, behavior and social skills to parents
- Tailored lesson plans for students with emotional and cognitive disabilities
- Maintained head count and attendance sheets
- Graded tests and papers and recorded grades for teaching staff
- Prepared reports and paperwork for parent-teacher conferences
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Paraprofessional
Calaveras Unified School District San Andreas And Surrounding Areas, CA
1988.10 - 1989.06
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Tutored 8th grade students on Constitution Test
- Reported on student progress, behavior and social skills to parents
- Childcare in Sapid Center
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Managed workflows of classroom volunteers and trained on school procedures
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Office Manager/ Sales and Telemarketing
Tri-Valley Water Systems Stockton, CA
1985.01 - 1988.09
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained CRM database with customer updates and report generation
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Maintained computer and physical filing systems
- Evaluated employee records and productivity to complete employee evaluations
- Coached new hires on company processes while managing employees to achieve maximum production
- Managed office operations while scheduling appointments for department managers.
Collections Clerk
Lightning Express Inc. Santa Fe Springs, CA
1979.01 - 1985.06
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Achieved performance goals on consistent basis
- Worked with customer to create debt repayment plan based on current financial condition
- Entered client details and notes into system for interdepartmental access and review
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Processed debtor payments and updated accounts to reflect new balance.
Medical Records Clerk
Shasta General Hospital Redding, CA
1976.06 - 1977.10
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Processed medical records requests from outside providers according to facility, state and federal law
- Delivered charts to assigned areas of hospital by following established routing procedures
- Maintained patient records in compliance with security regulations
- Maintained patient confidence by keeping patient records information confidential
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Reviewed charts and flagged incomplete or inaccurate information
- Identified new methods to optimize medical records management
- Communicated effectively with staff, patients and insurance companies by telephone and mail
- Created new physical files
- Followed exact procedures for handling transfers and other releases of medical records
- Maintained accuracy, completeness and security for medical records and health information
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Secured medical records against loss or unauthorized access.
Incoming Mail and Records Clerk
Prudential Insurance Company Anaheim, CA
1975.06 - 1975.12
- Updated records with new information
- Assisted with typing and answering incoming calls as required
- Followed confidentially regulations to maintain privacy
- Sorted all paperwork and documents alphabetically and according to dates and significance
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files
- Participated in training and other learning opportunities to expand knowledge of company and position
- Checked daily incoming paperwork and documents and made copies before filing
- Distributed mail, interoffice correspondence and faxes to correct personnel within facility
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
Education
High School Diploma -
Norco High School
06.1975
Skills
- Conflict resolution techniques
- Educational assistance
- Social development and integration.
- Interdisciplinary team collaboration
- Teaching/English Tutor
- Records Management
- Billing and Mail handling
- Reporting
- Office Skills
- Sales Skills
- Scheduling
- Computer Skills
Certification
Paraprofessional Certification, Equal to AA degree.
Timeline
Cashier
Walmart Redding CA
2023.10 - 2024.06
Substitute Paraprofessional
Shasta Union High School District
2022.10 - Current
Paraprofessional
Shasta County Office Of Education Redding, CA
1989.09 - 2012.06
Paraprofessional
Calaveras Unified School District San Andreas And Surrounding Areas, CA
1988.10 - 1989.06
Office Manager/ Sales and Telemarketing
Tri-Valley Water Systems Stockton, CA
1985.01 - 1988.09
Collections Clerk
Lightning Express Inc. Santa Fe Springs, CA
1979.01 - 1985.06
Medical Records Clerk
Shasta General Hospital Redding, CA
1976.06 - 1977.10
Incoming Mail and Records Clerk
Prudential Insurance Company Anaheim, CA
1975.06 - 1975.12
High School Diploma -
Norco High School
Paraprofessional Certification, Equal to AA degree.
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