Sharon Clements
Baltimore,MD
Summary
Experienced Program Manager with expertise in effectively managing functional operations and projects within the supplies and logistics field. Advanced understanding of organizational strategies, financial management, procurement, and contracting. Demonstrated expertise in logistical analysis, inventory and supply chain performance, development, and standardization. Thorough understanding of inventory management, procurement, and acquisition regulations enhances ability to drive successful outcomes in this industry.
Overview
24
24
years of professional experience
Work History
Youth Resource Center Program Manager
Springboard Community Services
04.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Executive Director
Camp Concern @FBC
06.2007 - Current
- Direct programs, which boost revenue and enrollment by more than 80%
- Earn the summer camp exceptional ratings and testimonials from clients and community
- Built strategic alliance with community that resulted in positive outcome
- Define strategies and business plans for summer camp program success
- Organize due diligence in preparation for annual grants
- Develop business plan to raise $40,000
- Grantee of $20,000 in 2014
- Initiate programs that standardize employee training and led to increase in customer satisfaction by 80%
- 95% revisit to the program both children and staff
- Member of Executive Management Team
- Developed staff incentive plan which motivated staff
- Developed camper encouragement performance plan which motivated campers and resulted in 100% attendance and increase learning potential
- Surpassed revenue goals
Children’s Program Director
Dayspring Program Inc.
10.2019 - 03.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Maintained and updated project related documents.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Bolstered program sustainability by securing grants and developing partnerships with external organizations.
PRP Coordinator (Part-Time)
King Health Systems
02.2017 - 02.2021
- Coordinated the needs of the client throughout their time in the program
- Provided services on a weekly basis, in the home, office or community or remotely
- Completed all notes (direct and in-direct) on our EMR (electronic medical record software) daily
- Supported the Rehabilitation Manager to Complete treatment plan updates in our EMR for each client that details the client's progress towards goals, response to services and goals that were the focus of the services, the client's response to the services and a follow-up plan of action
- Attended weekly/monthly team meetings and training as scheduled
- Participates in monthly supervision with the Rehabilitation Manager
- Collaborated with the client's assigned mental health therapists monthly.
Clinical Supervisor
Healthy Families @The Family Tree
09.2016 - 10.2019
- Complete screens and assessments to determine eligibility into the program
- Maintain staffing level and trains staff in department protocols
- Ensure staff receives appropriate certification to perform home visits
- Oversee outreach efforts of staff to provide recruitment of families
- Assist with recruiting and hire Home Visiting Staff
- Provide individual group and field supervision to Home Visiting Staff per contract guidelines
- Oversee caseloads, case assignments and scheduling of Home Visiting staff
- Collaborate with community and events
- Work with various levels of management
- Manage and prepare reports that include program statistics, outcome, and evaluation measures to appropriate entities
Children’s Program Director
Dayspring Program Inc.
02.2012 - 09.2016
- Supply crisis intervention and substance abuse services to clients in the community
- Interview, and evaluate clients, including conducting safety and risk assessment
- Testify at hearing regarding client’s history and present compliance
- Reduce the number of client re-entering treatment
- Refer clients to social services agencies
- Maintain regular contact with clients, including visiting client’s homes
- Solicit advice and guidance from senior personnel and other experts when difficult or atypical situations developed
- Collaborate with mental health therapist to serve the dually diagnosed individuals
- Investigate suspected cases of child abuse, neglect, and exploitation
- Collaborate with court, law enforcement and community providers
- Facilitate Permanency Team Meetings (PTM) and/or Family Involvement Meetings (FIM)
- Deliver comprehensive therapeutic service to children, adolescents and adults involved with child welfare and prevention services
- Refer child to psychiatric and medical examinations, as well as family assessment plans
- Support clients and family with coping strategies
- Counseled individuals and families regarding mental health, substance abuse, and homelessness
- Lead a multidisciplinary program that serve over 22 families and 48 children
- Hire, train, empower and motivate staff
- Cultivate relationships with other transitional, permanency housing and/or shelters
- Educate the community about homelessness including the impact on children
- Collaborate with Financial Coordinator and Corporate Grant Writer to initiate new resources
- Connect with IEP Chairperson, Special Educators, Homeless Liaison and School Social Worker
- Conduct parenting education sessions
- Event planning for families, annual retreat seminar and staff moral building
- Developed training curriculum, and policies and procedures manuals
Senior Administrative Assistant
Constellation Energy
09.2000 - 09.2008
- Created detailed expense reports and requested for capital expenditures
- Managed office supplies, vendors, organization, and upkeep
- Directed guest and routed deliveries and courier services
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized all new hire, security, and temporary paperwork
- Conducted new hire orientation training and updated employee manual
- Organized recruiting events and career fairs
- Compiled both quarterly and annual reports
- Served as a corporate liaison between, human resources, marketing, and other VIP vendors
- Maintained bi-weekly time sheets for 75 executive and employees
Education
Honorary Doctorate in Humanitarian Coach - Human Services
T.I.U.A School of Business
Atlanta, GA12-2024
Masters of Arts - Substance Use Disorder
Coppin State University
Baltimore, Maryland05.2022
Bachelor of Arts - Social Work
Coppin State University
Baltimore, Maryland12.2011
Associate of Science - Health Information Technology
Baltimore City Community College
Baltimore, Maryland06.2004
Skills
- Project management
- Strategic planning
- Budgeting and finance
- Vendor sourcing and negotiations
- DSM-IV knowledge
- Psychosocial assessment expert
- Visionary
- Structured Decision Making tools knowledge
- Risk management
- Family reunification specialist
- Knowledge of medical and psychiatric terminology
- Knowledge of behavioral disorders
Affiliations
- Annie E. Casey, 2014, Grantee
- Bright Horizon, Johns Hopkins Hospital, Grantee
- United Way Foundation, 2008-2014, Member
- Harry and Jeanette Weinberg Foundation, 2014-2016, Member
Timeline
Youth Resource Center Program Manager
Springboard Community Services
04.2023 - Current
Children’s Program Director
Dayspring Program Inc.
10.2019 - 03.2023
PRP Coordinator (Part-Time)
King Health Systems
02.2017 - 02.2021
Clinical Supervisor
Healthy Families @The Family Tree
09.2016 - 10.2019
Children’s Program Director
Dayspring Program Inc.
02.2012 - 09.2016
Executive Director
Camp Concern @FBC
06.2007 - Current
Senior Administrative Assistant
Constellation Energy
09.2000 - 09.2008
Masters of Arts - Substance Use Disorder
Coppin State University
Bachelor of Arts - Social Work
Coppin State University
Associate of Science - Health Information Technology
Baltimore City Community College
Honorary Doctorate in Humanitarian Coach - Human Services
T.I.U.A School of Business
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