Sharon Colley

Medical Support Assistance

Veterans Administration

04.2008 - 06.2022

Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Streamlined patient check-in process with effective communication and organization skills.
Used Software to maintain and record patient data and generate reports.
Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Interviewed patients to verify and update clinical and demographic records.
Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Ensured optimal levels of inventory through efficient ordering and stocking of essential supplies within budget constraints.
Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Obtained client medical history, medication information, symptoms, and allergies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Oriented and trained new staff on proper procedures and policies.
Implemented care and efficiency improvements to support and enhance office operations.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

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