Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharon Collins

Corona,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

New Home Sales Assistant

Smart Staffing Solutions
Corona
11.2022 - Current
  • Greet customers and provide them with information about the new homes for sale.
  • Conducted walkthrough of model homes to demonstrate features and benefits.
  • Provide detailed explanations of floor plans, options, amenities, and home site locations.
  • Inform customers of available incentives and discounts on new home purchases.
  • Promote awareness of new housing developments in the area.
  • Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
  • Communicated with clients to determine property needs and budget constraints.
  • Temp for: New Home Company, Lennar Homes, Tri-Pointe and KB Homes.

Exception Items Specialist II - Check Fraud

Citizens Business Bank
Rancho Cucamonga
12.2018 - 12.2021
  • Investigate, review and research checking account for fraudulent and unauthorized checks
  • Coordinate with account owner to confirm validity of check
  • If check has been determined to be fraudulent, escalate fraudulent case on behalf of account owner and implement bank policy to prevent further loss (ie: account closure or account restrictions)
  • Document all necessary changes made to account
  • Collaborate with peers to contribute to the completion of other assignments in a timely fashion.

Sr. Client Service Specialist - Bank Card Fraud

Banc of California
Irvine
01.2014 - 01.2017
  • Aid clients with all their banking needs, facilitate complaints/concerns (research, evaluate and resolve) in a timely manner
  • Investigate and escalate fraud cases on behalf of account owner
  • Processes Reg E fraudulent debit card claims in a timely fashion via FISERV & EFT processing system
  • Restrict, cancel and/or order new debit cards as required and requested
  • Collaborate with internal and external partners to obtain and share complex information
  • Execute daily duties specific to role as well as willingness to assume additional responsibilities.

Loan Processor

Bank of America
Brea
01.2009 - 01.2013
  • Successfully process conforming and non-conforming loan products, including analyzing and validating data
  • Maintain strict confidentiality of bank records and client information while developing strong interpersonal skills with clients and internal/external partners
  • Successfully maintain and process assigned monthly pipeline with limited supervision
  • Collaborate with escrow, title companies, appraisers, various other mortgage related vendors, including real estate agents and loan officers to fulfill task
  • Implement the process for HAMP and MHA Modifications and educate homeowners on intricacies of their home loans and default prevention programs
  • Record data on status of loans, including number of new applications and loans approved, canceled, or denied
  • Proudly performs daily duties specific to my position as well as willingness to assume additional responsibilities, duties and projects as they arise.

Education

Licensed Real Estate Agent -

Allied Real Estate School
Riverside, CA
03-2003

Skills

  • Effective Communication
  • Customer Service
  • Real Estate License
  • Excellent organizational and time management skills
  • Strong phone presence
  • Reliability
  • Excellent multi-tasker
  • Self Motivation
  • Fast learner
  • Active Listening
  • Banking
  • Fair housing regulation
  • Customer Relationship Management
  • Sales closing
  • Time management proficiency
  • Attention to Detail
  • Analytical and Logical Thinking
  • Value Estimation
  • Adaptability
  • Task Prioritization
  • Microsoft Office
  • Basic Math
  • Problem-solving abilities
  • Goal Setting
  • Teamwork and Collaboration
  • CRM Tracking
  • Cold Calling
  • Property Photography

Languages

English

Timeline

New Home Sales Assistant

Smart Staffing Solutions
11.2022 - Current

Exception Items Specialist II - Check Fraud

Citizens Business Bank
12.2018 - 12.2021

Sr. Client Service Specialist - Bank Card Fraud

Banc of California
01.2014 - 01.2017

Loan Processor

Bank of America
01.2009 - 01.2013

Licensed Real Estate Agent -

Allied Real Estate School

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Sharon Collins