Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Conway

Katy,TX

Summary

•  administration

•  finalizing  payroll 

• scheduling / ordering and invoicing quotes to clients

• Delivering and catering events

• Supervising my team

Overview

39
39
years of professional experience

Work History

Driver

Uber delivery
04.2018 - Current
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times.
  • Maintained vehicle cleanliness and functionality through regular inspections.
  • Communicated effectively with customers regarding order status and delivery updates.

General/ Catering Manager

Taco cabana
05.1989 - Current
  • Directed catering operations, ensuring seamless execution of events and client satisfaction.
  • Developed and implemented menu options based on seasonal ingredients and customer preferences.
  • Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
  • Trained and mentored staff in food safety protocols and service excellence standards.
  • Analyzed customer feedback to enhance catering services and improve overall experience.
  • Oversaw scheduling and staffing for catering events, ensuring adequate coverage and efficiency.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Provided detailed event reports to clients, demonstrating transparency and fostering trust.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Driver

Lyft
04.2018 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Customer Service Supervisor

Foodtown
03.2009 - 05.2012
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Oversaw team of  customer service professional assisting customers.

Sales representative

Burlington Coat Factory
07.2004 - 02.2007
  • Communicated with customers to understand needs and recommend appropriate solutions.

Cash Office Associate

Ross dress for less
05.1998 - 05.2001
  • Researched and resolved account discrepancies.
  • Set up, tested and balanced registers for front-end employees.
  • Prepared bank deposits and corporate cash shipments.

Cashier

Rice food market
08.1986 - 05.1989
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Operated a cash register for cash, check and credit card transactions with accuracy.

Shift Manager

Two Pesos
05.1989 - 06.1993
  • Directed shift operations ensuring efficient workflow and resource allocation.
  • Mentored team members to enhance performance and operational excellence.
  • Implemented process improvements to optimize productivity and reduce downtime.
  • Coordinated cross-functional tasks, enhancing interdepartmental collaboration and communication.
  • Developed training programs for new hires, fostering skill development and team integration.
  • Managed inventory control systems, ensuring accurate stock levels and timely replenishments.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

High School Diploma -

Jesse H. Jones H.S
Houston, Texas

Skills

  • Business management

Timeline

Driver

Uber delivery
04.2018 - Current

Driver

Lyft
04.2018 - Current

Customer Service Supervisor

Foodtown
03.2009 - 05.2012

Sales representative

Burlington Coat Factory
07.2004 - 02.2007

Cash Office Associate

Ross dress for less
05.1998 - 05.2001

General/ Catering Manager

Taco cabana
05.1989 - Current

Shift Manager

Two Pesos
05.1989 - 06.1993

Cashier

Rice food market
08.1986 - 05.1989

High School Diploma -

Jesse H. Jones H.S

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Sharon Conway