Sharon Cook
Adairsville,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Warehouse Purchasing Manager
Stark Carpet Corp.
Calhoun, GA
07.2003 - 11.2023
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Analyzed market trends to determine appropriate purchasing strategies.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
- Sourced new vendors for purchasing needs.
- Determined recurring business needs and maintained necessary inventory levels.
Customer Service Manager
Stark Carpet Corp.
Calhoun, GA
06.2003 - 11.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
Education
GED -
Calhoun High School
Calhoun, GASkills
- Computer Skills
- Clerical Support
- Conflict Resolution
- Supervision and Leadership
- Data Management
- First Aid/CPR
- Project Planning
- Data Entry
- Excellent Communication
- Friendly, Positive Attitude
- Social Perceptiveness
- Organization
- Dependable and Responsible
Timeline
Warehouse Purchasing Manager
Stark Carpet Corp.
07.2003 - 11.2023
Customer Service Manager
Stark Carpet Corp.
06.2003 - 11.2023
GED -
Calhoun High School
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